Senior Technical Support at OpenText

Location: Southwestern Ontario

Shape the future of technology with Open Text as a Senior Technical Support Specialist in Waterloo. Deliver advanced technical support and resolve complex customer scenarios in cloud and on-premise environments.

As a key member of Open Text, you will tackle intricate issues while working with leading technologies. This full-time position requires a strong foundation in SQL, AWS, and Linux to provide exceptional customer service. Your contributions will impact enterprise-level organizations and enhance digital transformation initiatives.

Key Responsibilities:

• Deliver end-to-end technical support for Open Text solutions

• Communicate effectively for clear technical resolutions

• Manage critical incidents with professionalism and precision

• Collaborate with product teams on software defects

• Author technical documentation and knowledge articles

Requirements:

• Minimum 4 years in technical support or troubleshooting role

• Degree in a related discipline or equivalent experience

• Strong foundation in Windows and Unix/Linux

• Proficiency in web servers and relational databases

• High attention to detail and adaptability to new technologies

Provide expert technical support and advance your career at Open Text in Waterloo.
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