UX Researcher

Role Summary

At McAfee, we are committed to creating secure, intuitive, and delightful experiences for millions of users worldwide. As a UX Researcher, you'll be at the forefront of shaping product experiences by uncovering insights that drive design and business decisions. We are looking for a Researcher who is passionate about understanding users and translating insights into impactful experiences. You will bring a mix of technical expertise, design knowledge, and strong communication skills to the team.

This is a Hybrid position located in either Waterloo or Toronto, Canada. You will be required to be onsite on an as-needed basis, typically 1 to 6 times a month. We are only considering candidates within a commutable distance to one of the two locations and are not offering relocation assistance at this time.

• Collaborate closely with interaction designers, content strategists, product managers, marketers
• Plan and conduct lightweight prototype testing to evaluate design assumptions and reduce risk prior to development.
• Apply statistical methods to interpret research findings and ensure reliability and significance.
• Support customer experience measurement programs, including survey execution, data quality monitoring, and longitudinal reporting
• Work with researchers, analysts, and data scientists to triangulate findings across data sources
• Design and execute light qualitative studies (e.g., interviews, usability tests) to complement quantitative findings.
• Translate complex data into clear, actionable recommendations that influence product design.

• 4+ years of proven experience in UX research within software or digital product environments.
• Proficiency in inferential statistics and ability to structure controlled experiments.
• Experience with tools like Excel, R, or Python for running basic analyses.
• Experience analyzing user journeys and conversion funnels to identify friction points and optimize engagement.
• Strong understanding of UX principles and design heuristics.
• Experience conducting top-down qualitative analyses aligned with research objectives.
• Familiarity with triangulating findings using multiple data sources.
• Comfortable working in a fast-paced, collaborative environment.
• Skilled at fostering alignment within your team and stakeholders.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We're proud to be Great Place to Work Certified in 10 countries, a reflection of the supportive, empowering environment we've built where people feel seen, valued, and energized to reach their full potential and thrive. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

The anticipated compensation for this position is CAD /Yr.

- USD /Yr. depending on experience and qualifications.

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