Information Technology Specialist – Infrastructure & Operations

Information Technology Specialist – Infrastructure & Operations

ITPS Canada Ltd. – London, Ontario (On-site)

Build and support the infrastructure behind flight operations.

ITPS operates a complex, technology-driven aviation environment supported by our Flight School Management System (FSMS) — an ERP platform that powers training, flight scheduling, maintenance, and procurement.

We are seeking an IT Specialist focused on infrastructure, systems reliability, and operational support to ensure the technology behind our operations is secure, stable, and scalable.

This role is less about helpdesk support and more about owning the systems that keep the organization running.

• Maintain and support the core IT infrastructure across the organization
• Ensure reliability of systems supporting flight operations and internal applications
• Manage networks, devices, and system access across operational teams
• Administer identity and access systems (Microsoft 365, Entra )
• Support and maintain environments used by internal applications (ERP and related systems)
• Monitor system performance, uptime, and security

You’ll also play a key role in strengthening our infrastructure by:

• Improving system reliability, monitoring, and backup strategies
• Supporting automation and internal tooling improvements
• Helping integrate new systems and technologies into the environment
• Contributing to security and access control best practices

• Own day-to-day infrastructure health and availability
• Manage user access, devices, and system configurations
• Troubleshoot issues across networks, systems, and endpoints
• Maintain documentation for infrastructure and processes
• Work closely with developers to support application environments
• Identify and implement improvements to increase stability and efficiency

• Microsoft 365 (Exchange, SharePoint, Teams, Entra )
• Windows-based infrastructure (with some Linux exposure)
• Internal ERP platform (Laravel / React)
• Networked operational and scheduling systems

• Experience in IT infrastructure, systems administration, or similar roles
• Strong understanding of:
  • Networking fundamentals (DNS, DHCP, VPNs)
  • Windows environments and administration
  • Microsoft 365 / identity management
• Experience managing systems, devices, and access control

• Focus on reliability, uptime, and system performance
• Ability to troubleshoot across multiple layers (network, system, device)
• Strong organizational and documentation practices
• Comfortable working independently and prioritizing operational needs

• Experience or interest in:
  • Scripting (Power Shell, Bash)
  • Automation and process improvement
  • Monitoring and alerting systems
• Awareness of security best practices

• Experience supporting application or development environments
• Familiarity with virtualization or cloud platforms
• Experience with endpoint management / MDM tools
• Exposure to regulated or operational environments (aviation, industrial, etc.)

• Own the infrastructure backbone of a real-world aviation operation
• Work across both operational teams and software systems
• High impact — your work directly supports daily flight operations
• Opportunity to modernize and improve systems in a growing environment
• Exposure to a custom-built ERP platform and evolving tech stack

Please send:

• Your resume
• A brief summary of infrastructure environments you’ve supported
• (Optional) examples of improvements or systems you’ve implemented

We’re not looking for someone to react to issues.

We’re looking for someone to ensure the systems behind our operations are reliable, secure, and built to scale.

AI Disclosure:
We may use artificial intelligence tools to assist with scheduling interviews and managing screening times. We do not use AI to evaluate applicants or make decisions during the interview process. All candidate assessments and hiring decisions are made by our recruitment and leadership teams.