Technical Support Specialist Products
Job in
Southwestern Ontario, London, Ontario, Canada
Listed on 2026-07-25
Listing for:
OpenText
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Security
Job Description & How to Apply Below
Location: Southwestern Ontario
Join Open Text as a Technical Support Specialist focused on delivering advanced technical solutions. Support customers using Open Text products in high-availability environments, whether on-premises or in the cloud.
You will leverage your deep technical skills in troubleshooting and resolution while working with enterprise-level organizations. This role includes direct interaction with customers, managing escalations, and collaborating with product teams to enhance service delivery.
Key Responsibilities:
• Deliver support ensuring adherence to quality standards
• Document all technical resolutions and interactions
• Act as primary contact during critical incidents
• Reproduce and resolve technical issues effectively
• Create and review technical documentation for users
Requirements:
• Minimum 4 years in a technical support role
• Related degree or equivalent experience
• Proficiency in Windows, Unix/Linux, and databases
• Advanced communication skills for customer-facing roles
• High attention to detail and adaptability
Drive digital transformation by enhancing technical support at Open Text.
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