Marketplace Operations & Content Specialist

Marketplace Operations & Content Specialist (8 Month Contract)

Waterloo, Ontario

Content

Hybrid

Contract

Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning, execution and insights capabilities, Axonify drives real business impacts for the world’s largest frontline organizations across retail, grocery, healthcare, and financial services.

More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next.

We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible.

The Marketplace Operations & Content Specialist keeps the Axonify Marketplace and Content Studio running smoothly while creating and maintaining high-value learning content. This role blends operational ownership with hands‑on content development. It owns the full content lifecycle — from researching source material and building engaging media, to fulfilling customer orders and refining the delivery pipeline. Thriving on variety, it balances exceptional customer service with the accuracy of our content library, driven by a constant push to improve processes and learn something new.

This is a temporary 8-month contract position.

Marketplace Operations & Fulfillment

• Primary owner of maintaining and managing the Axonify Content Marketplace website using Squarespace
• Primary owner of Marketplace content order fulfillment, ensuring timely provisioning and setup for customers
• Manage the Content Studio setup, configuration, and maintenance processes, including internal reporting on studio activity
• Monitor customer and co-workers' feedback channels and respond to questions or comments regarding Axonify content
• Own the execution of the Marketplace content gap analysis and assist in creating content performance reports aligned to organizationally defined target audiences
• Perform regular, data-driven audits of high-performing Marketplace topics and executes necessary updates to ensure accuracy, relevance, and compliance
• Collaborate with third-party content providers and internal teams to support revenue initiatives
• Collaborate with internal teams to create engaging, consistent Marketplace and Axonify content messaging and materials for internal and external use
• Own the maintenance and accuracy of internal operational documentation, process guides, content asset trackers, and spreadsheets, etc.

Content Creation and Management

• Research and collect source material necessary for content creation, content updates and maintenance projects
• Deliver strategic content development projects by transforming source material into effective content according to the Axonify methodology
• Perform detailed reviews of co-workers’ content, including training plans, storyboards, videos, audio files, and job aids, to ensure work reflects Axonify’s methodology, style guide, translation requirements, and accessibility best practices

Multi-Media Development

• Develop video modules using Vyond
• Design and create clear, engaging job aids using tools like Canva, Illustrator, Adobe Photoshop, etc.
• Develop and test interactive and effective SCORM modules using Articulate 360
• Maintain licensing library and tracking logs for all graphics, images, and audio assets
• Ensure all media modules support Axonify’s commitment to equity, diversity & inclusion, and meet accessibility standards

• A university degree focused on Writing, English, or Communications, or an equivalent combination of education and experience
• A minimum of 2-4 years of instructional design experience (within a B2B organization is preferred)
• Superior writing, editing, and communication skills with excellent attention to detail
• Experience designing and developing interactive learning modules and videos using authoring tools such as Vyond, Articulate 360, Adobe Premiere, Rush, Photoshop, Illustrator, and…