Network Analyst

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Department Western Technology Services-Telecommunications

Employee Group

Employee Group PMA - Professional and Managerial Association

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

The Department of Western Technology Services (WTS) is a central resource committed to support the teaching and research missions of the University by providing high-quality and cost-effective technology solutions and services to the campus community. WTS works collaboratively with other IT groups within Western’s faculties and support units, to leverage central supported technology solutions and services where it makes sense.

The Network Infrastructure Team’s primary responsibility is ensuring resilient and consistent access to the Western data network which provides computer connectivity, Internet access, telecommunications, and wireless services to campus. Members of this team are responsible for the design, installation, and maintenance of the network equipment supporting these communication infrastructures. These activities include; capacity planning, the creation and review of network disaster recovery plans, proactively monitoring network statistics to determine performance and stability baselines, and responding to issues that adversely affect the stability of these services

The Western data network supports many mission critical services including email, web services, our learning management system, voice services and other enterprise applications. Central services also provide web, server, database, and storage hosting for the Western community.

The Network Analyst is responsible for the deployment, installation, maintenance and optimization of routers, switches, services and other equipment related to the campus data network and data centres. The role also contributes to the development of network automation solutions and technology strategies that improve the reliability, security, scalability, and operational efficiency of the University’s network infrastructure.

Education:

• College Diploma in an information technology field or a University Degree with at least a minor in Computer Science
• University Degree majoring in an Information Technology field (such as Computer Science or Engineering) preferred
• Certification related to Advanced Network Design Curriculum and/or course work in programming is preferred
• Certifications in, or working towards, project management would be considered an asset

Experience:

• 5 years of experience working with networking technology, including switches, routers and network monitoring/analysis tools
• Experience in electronics, system programming and communications technologies is preferred

Knowledge, Skills & Abilities:

• Demonstrated knowledge and proficiency in networking protocols, Software-Defined Networking (SDN), and related communications technologies
• Hands-on experience with automation frameworks such as Ansible and Git Lab
• Strong mix of programming and scripting skills, with emphasis on Python
• Proficiency in network design and architecture
• Understanding of Quality of Service (QoS) principles for latency-sensitive applications such as voice and video communications
• Knowledge of enterprise Voice over IP (VoIP) technologies, including call processing, SIP, voice gateways, and voice network troubleshooting
• Familiarity with various operating system environments
• Skills in cloud computing, network security, Infrastructure as Code (IaC), data modeling, and AI-driven networking
• Demonstrated ability to research, investigate, and resolve technical issues
• Ability to re-evaluate procedures and suggest creative improvements
• Commitment to ongoing…