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Client-Facing AI Platform Support Engineer

Job in London, Ontario, K5Z, Canada
Listing for: Doist
Full Time position
Listed on 2026-08-02
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below

PolyAI is expanding its support team to triage feature requests, faults and more, ensuring client satisfaction with empathy and attention to detail.

You will own the lifecycle of support tickets, translate requests into AI prompts, diagnose issues from live calls, and collaborate with services and success teams to maximize product value for global clients.

We offer a WFH allowance, health insurance, and a sabbatical program after five years to support long-term growth.

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