Technical Support Analyst at OpenText

Location: Southwestern Ontario

Enhance customer experiences with Open Text as a Technical Support Analyst. This phone-based role involves delivering expert troubleshooting support and exceptional service to users, including executives.

As part of Open Text's innovative team, you will provide critical telephone support that ensures seamless operations. The ideal candidate will possess outstanding people skills and the ability to solve problems independently. You'll work in a dynamic environment, addressing technical issues across products and platforms, while supporting users with clear communication and effective solutions.

Key Responsibilities:

• Provide phone-based technical support to users and executives

• Troubleshoot issues for Windows and MAC operating systems

• Assist with remote hardware assessments and configurations

• Efficiently escalate issues in line with internal procedures

• Document and report all technical issues meticulously

Requirements:

• Strong customer service skills and interpersonal communication

• Proficient in technical troubleshooting for computers and smartphones

• Ability to work independently and in a global team setting

• Organized with multitasking capabilities

• Adaptable to a challenging, real-time environment

Deliver high-quality service and exceptional problem-solving skills at Open Text to enhance digital transformation.
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