Service Desk Technician at OTIP Group

Location: Southwestern Ontario

Become a key player at OTIP Group as a Service Desk Technician. Provide expert assistance for technological problems including hardware and software in a hybrid work environment.

This role is designed for individuals with technical experience and a commitment to service excellence. You will ensure prompt assistance to users facing IT issues, manage requests, and document every incident. Your expertise will allow you to escalate complex problems, maintaining high service quality and user satisfaction.

Key Responsibilities:

• Respond to user requests via phone and email

• Diagnose and resolve hardware and software issues

• Log and track service requests in a management database

• Prioritize and categorize technical problems for staff

• Prepare incident reports and analyze user feedback

Requirements:

• College diploma in computer science or related field

• Minimum three years as a service desk technician

• Proficiency in Microsoft Office systems including M365

• Knowledge of network management

• Ability to communicate technical concepts to users

Become a vital resource in technology support, enhancing service at OTIP Group.
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