Implementation Consultant

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world.

With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at

We’re growing fast and invite you to join our amazing team.

As an Implementation Consultant, your mission is to help customers achieve measurable operational value from Descartes’ routing, scheduling, and mobile solutions. You will translate complex logistics requirements into effective, scalable solutions, guiding customers from requirements and solution design through implementation, testing, training, and adoption. Working as part of our EMEA Professional Services team, you will combine technical expertise, logistics knowledge, and customer-facing consultancy to deliver successful implementations across the UK and Europe.

• Deliver successful customer implementations:
  Lead the implementation and optimisation of Descartes routing, scheduling, and mobile solutions, delivering agreed requirements, timelines, quality standards, and business outcomes.
• Translate business needs into effective solutions:
  Facilitate customer workshops, analyse logistics and operational processes, document requirements, and configure solutions that address customer objectives and support measurable return on investment.
• Improve customer logistics operations:
  Use data modelling, solution configuration, and process analysis to identify opportunities for improved routing, scheduling, productivity, service levels, and operational efficiency.
• Drive successful adoption:
  Train and coach customer users so they understand the solution, can apply it effectively in day-to-day operations, and are equipped to sustain adoption after implementation.
• Build robust customer solutions:
  Configure and test applications across client-server, web, and mobile environments, supporting integrations and technical environments as required to deliver reliable, business-critical solutions.
• Shape solutions around customer and industry needs:
  Develop customer- and industry-specific demonstrations, including application and user-interface configuration and data modelling, and identify product enhancements required to support successful customer outcomes.
• Provide trusted technical and application expertise:
  Act as a knowledgeable partner to customers and an internal subject-matter resource for Sales, Pre-Sales, Customer Service, Product Development, and Operations.
• Manage multiple customer commitments effectively:
  Balance concurrent implementation projects, customer expectations, technical decisions, risks, dependencies, and competing priorities while maintaining clear stakeholder communication.

• At least three years of relevant experience in software implementation consulting, routing, logistics, supply chain, transportation operations, or a related environment.
• Experience across the full software deployment lifecycle, including requirements capture,…