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Technical Operations Analyst at RideCo
Job Description & How to Apply Below
Transform the transit tech landscape with Ride Co as a Technical Operations Analyst. Help shape customer interactions and optimize service operations in an on-demand environment.
As a pivotal member of Ride Co's Customer Success & Operations team, you will manage customer requests, troubleshoot technical issues, and ensure alignment with Key Performance Indicators (KPIs). This role is essential for enhancing client satisfaction, operating in a collaborative high-impact setting that connects clients to internal stakeholders.
Key Responsibilities:
• Learn and support the Ride Co software platform
• Provide outstanding service by building strong customer relationships
• Quickly respond to customer inquiries to meet agreements
• Assist in developing documentation for training and knowledge bases
• Record customer interactions and product defects in ticketing systems
Requirements:
• 3+ years in technical support or related role
• Strong troubleshooting and problem-solving skills
• Familiarity with Salesforce, Zendesk, JIRA, or Confluence
• Valid Passport/US B1B2 Visa preferred
• Ability to comprehend client needs and propose solutions
Drive client success through exceptional service and technical expertise at Ride Co.
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