Technical Support Technician
Job in
Southwestern Ontario, London, Ontario, Canada
Listed on 2026-08-25
Listing for:
The City of Waterloo
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Location: Southwestern Ontario
Join the City of Waterloo as a Technical Support Technician
2. Utilize your IT expertise to support technology users and improve service delivery across the city.
This role offers an excellent opportunity for individuals with a passion for technology. Reporting to the Manager of Consulting & Technical Support, you will provide first and second tier technical assistance to staff. Responsibilities include troubleshooting issues, performing maintenance, and actively logging support requests while using diagnostic tools to improve service efficiency.
Key Responsibilities:
• Deliver first and second tier technical support for users
• Diagnose and resolve hardware and software issues
• Log calls and solutions in Top Desk Service Desk
• Conduct installations, upgrades, and preventative maintenance
• Manage inventory of hardware and software resources
Requirements:
• Minimum 4 years in technical support
• CompTIA certification necessary
• Strong knowledge of Microsoft operating systems
• Project Management experience preferred
• Ability to travel between work locations
Enhance your career in technology while contributing to the community's success.
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