Customer Solutions Developer, Touch , Compute, Google Cloud

"Top Customer Solutions Developer, High Touch Support, Compute, Google Cloud

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Google place Austin, TX, USA ;
Waterloo, ON, Canada

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

X This posting is for a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Austin, TX, USA;
Waterloo, ON, Canada .

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 3 years of experience troubleshooting and advocating for customers"" s needs, triaging technical issues, or in software development.
• Experience working with distributed systems, distributed systems solutions, or design patterns.
• Experience with web technologies (e.g., HTTP, HTML, DNS, or TCP).
• Experience writing, reading, and debugging code in one of the following:
  Java, C, C++, Python, or Go.
• Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks).

• Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform).
• Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments.
• Experience with one or more of the following solutions: system virtualization or on-premise or hybrid cloud computing.
• Experience developing developer tools (e.g., automation, testing, or debugging).
• Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols.
• Experience in crisis response or escalation management across multiple teams with the ability to influence momentum of incident response for critical customer issues.

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a High Touch Support Solutions Developer, you will manage customer issues and proactively help improve customer experiences. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will provide a high-touch, dedicated service to customers, aiming to anticipate their needs, optimize product performance, and enable customer success.

You will focus on proactive solutions and customer-centric supportability to help avoid issues, build customer trust, and enable customers' continuous growth and long-term success on GCP. You will troubleshoot technical problems for customers through debugging, networking, system administration, updating documentation, and coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job‑related skills, experience, and relevant education or training.

US: $ - $ (USD) +…