Business Analyst

Join to apply for the Business Analyst role at NAVBLUE, an Airbus Company.

We are currently looking for a Business Analyst (BA) to support the deployment of Navblue OCC products to our customers in the AMER region (North America and South America). This includes N-Ops & Crew (N-OC) and N-Crew Planning (N-PBS) products covering the following areas: network scheduling, operations control, crew planning, crew management, crew rostering, and crew pairing optimization.

• Coordinate and execute delivery of implementations, including the gathering of all required information used in defining the customer product setup
• Perform system training for customers prior to go-live/system adoption, supporting the customers’ existing methodology to provide adequate training
• Handle escalated customer support tickets as required
• Gain customer acceptance by explaining or demonstrating features and operational improvements:
  • Provide Training Webinars, Q&A, and Master Classes
  • Transition existing customers from legacy systems to current products and assist in the retirement of legacy products in cooperation with other key departments
  • Provide support to Production and Support teams as required
• Perform on-site/remote Customer Health Checks to ensure proper use of the system and customer adoption of best practices
• Act as a customer advocate/representative and feed the Product organization with customer queries on advanced product functionality
• Support other Navblue Organizations with review and update of product materials, including but not limited to:
  Customer-Facing Documentation, Marketing Materials, FAQs, etc.
• Support other products as a BA when needed

• Bachelor’s Degree or equivalent training

• 5 years of experience in the Aviation industry
• Preferred to have at least 3 years of experience in Commercial Flight Operations as a Crew Planner, Aircraft Dispatcher (certified) or Operations Controller
• Preferred to have 3 years of experience in a technical/analytical role related to aviation business systems

• Must work effectively with others in a team environment as well as work independently with little supervision.
• High level of communication skills and effective interpersonal skills - essential when interacting with customers and other Navblue employees, adaptable to all levels of the organization.
• Strong time management and organizational skills.
• Must possess strong analytical/critical thinking skills.
• Comfortable in the dynamic atmosphere of a software organization
• Must possess superior product knowledge as it relates to the product suite
• Must be able to establish and maintain strong relationships.

• Must possess strong presentation skills and be able to communicate professionally in written English (responses to emails and RFPs, submitting reports, etc.)

• Demonstrated computer proficiency

• Must be able to travel internationally – up to 30% of the time

• Being part of Airbus Network
• Flexible hours
• Hybrid working environment (3 days in office)
• Free parking
• Vacation Days (15 - 25)
• Professional Development Day
• Christmas shut down
• Summer core hours
• Strong work-life balance
• Casual dress code
• Competitive group benefits plan
• Strong focus on mental health support benefits
• 5 Sick Days
• 2 Personal Days
• RRSP matching program
• Life Insurance
• Employee stock ownership plan
• Maternity & Paternity benefits
• Referral program
• Rewards and Recognition program
• Training and Development Support
• Monthly Lunch and Learns
• Fitness & Wellness reimbursement
• An active social committee
• Organized Volunteer Events
• Game room, including a flight simulator!
• Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
• Active Inclusion & Diversity Committee
• And much more!

We thank all applicants for applying. Only selected applicants will be contacted.

Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We…