Manager, Network Service Delivery

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The  Manager, Network Service Delivery  plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD’s retail, campus, and colleague experience across Canada and the United States. This leader is accountable for delivering highly available, scalable, and customer-centric network services that support business growth, operational excellence, and a seamless user experience.

As the steward of Retail and Campus Network Services, this role drives service performance, operational resilience, and lifecycle modernization across LAN, WAN, SD-WAN, routing, and switching technologies. Through proactive planning, data-driven decision making, and a culture of continuous improvement, the Manager ensures network services remain secure, stable, and aligned with evolving business needs.

The successful candidate brings together strong people leadership, stakeholder influence, and technical expertise to build trusted partnerships across Network Engineering, Network Architecture, Wi-Fi & Network Access Control (NAC), Employee Enablement, and business teams. By aligning technology investments, operational priorities, and service outcomes, this leader enables the organization to deliver exceptional customer and colleague experiences while advancing TD’s strategic objectives.

KEY

ACCOUNTABILITIES
Retail & Campus Network Service Delivery

Manage service delivery team of engineers for enterprise campus and retail network services.

Drives a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles to improve consistency, efficiency, resiliency, and service delivery outcomes across the network estate

Accountable for financial planning, budget management, vendor spend oversight, and continuous identification of opportunities to improve operational efficiency and reduce total cost of ownership.

Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives.

Partner with Network Engineering teams to ensure standards, architectures, and technology roadmaps are operationally supportable.

Lead lifecycle planning activities for network hardware/software initiatives.

Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction.

Develop and maintain service delivery governance processes and operational standards.

Network Operations Partnership & Major Incident Leadership

Partner with Network Operations to ensure efficient handoff of projects from service delivery to Ops,

Serve as the L3 escalation leader for Priority 1 and Priority 2 network incidents.

Lead cross-functional resolution efforts and executive communications during major outages.

Drive post-incident reviews, corrective actions, and problem management initiatives to improve service stability.

Leadership & People…