Business Systems Specialist; Automation & AI Enablement

Permanent Full Time

We are seeking an innovative and detail-oriented Business Systems Specialist to drive automation, testing excellence, and AI enablement across our insurance systems. This role will play a critical part in modernizing workflows, improving system reliability, and accelerating delivery by implementing automated testing frameworks and embedding AI-driven capabilities into business processes.

• Design, develop, and maintain automated testing frameworks for insurance applications (like Illustrations, Simple Protect)
• Implement end-to-end, regression, integration, and performance test automation strategies
• Collaborate with QA, developers, and business stakeholders to ensure high-quality releases

• Identify opportunities to embed AI and generative AI into business workflows
• Partner with business teams to enhance processes using AI-driven insights, decisioning, and automation
• Support the responsible and scalable integration of AI into insurance systems and processes

• Act as a liaison between business users and technical teams to translate requirements into system solutions
• Analyze and optimize system workflows for scalability, efficiency, and accuracy
• Troubleshoot system issues and recommend improvements

• Work cross-functionally with technology, product, digital teams, and vendors
• Stay current on insurance technology trends, automation frameworks, and AI innovations
• Contribute to digital transformation initiatives and continuous improvement efforts

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 3-5+ years of experience in business systems, QA automation, or systems analysis
• Hands-on experience with test automation tools (e.g., Selenium, Cypress, Playwright, or similar)
• Microsoft Office Product experience (Excel, Access, Word, Outlook, Copilot)
• Understanding of VBA and SQL (ie MS SQL, DB2 SQL, SS SQL)
• Familiarity with individual insurance systems (Illustrations, New Business, Simple Protect, Ingenium)
• Understanding of APIs, data flows, and system integrations
• Strong analytical, mathematical and problem-solving skills
• Basic understanding of Git + Code hosting platform (Git Lab)
• Basic understanding of HTML, CSS, JS
• Experience with AI/ML tools or platforms (e.g., Azure AI, OpenAI, or similar)
• Knowledge of scripting or programming (e.g., Java, Python, VBScript, JavaScript, shell / cmd)
• Experience with low-code/no-code automation platforms
• Willingness to learn and apply unfamiliar programming languages in niche scenarios (ie JCL SAS, VB6)
• Innovative mindset with a focus on continuous improvement
• Strong communication and stakeholder engagement skills
• Ability to translate complex technical concepts into business value
• Detail-oriented with a commitment to quality
• Adaptability in a fast-paced, evolving environment

The base salary for this position is between $59,800 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

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