Director, Client Technology Services

Interested in growing your career at Fanshawe College?

Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.

Working at Fanshawe College

Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position.

Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

Posting Closing Date: October 18, 2026

Campus

Location:

London, ON

Department: ITS1 Information Technology Services

Employment Group: Administrative

Pay Details: $ - $ Salary

Worker Sub-Type: Regular

Time Type: Full time

Remote Type: In-Person

Hours of Work per Week: 37.5

Job Description:

Note: 1 vacancy available.
This position is deemed a critical replacement vacancy.

Work Mode: This is an in-person position that requires on-site work five days per week.

Reporting to the Executive Director, Information Technology Services, the Director, Client Technology Services provides strategic leadership for three integrated, college-wide service domains:
End User Support;
Digital Learning Spaces and Academic Technology; and Media and Audiovisual Services.

The Director designs and advances modern, efficient, customer-focused service models across the portfolio and develops multiyear strategies and roadmaps for endpoint technologies, bring your own device services, digital learning spaces, academic technology, media and audiovisual services, and related equipment.

The position is accountable for improving the technology experience of students, faculty, employees, and College partners by understanding customer needs, defining clear services and standards, simplifying access to support, and using modern technology and service practices to deliver reliable, accessible, secure, consistent, and financially sustainable experiences across all College locations.

The Director sets direction, designs service models, sponsors modernization, and holds portfolio leaders accountable for results rather than managing routine operational activity. The position works with academic and administrative stakeholders to shape the classroom and workplace technology experience of the future, challenge legacy practices, build organizational capability, improve measurable customer outcomes, and reduce avoidable cost without compromising academic delivery, accessibility, security, or service continuity.

• Sets the strategic direction for the End User Support, Digital Learning Spaces, Academic Technology, and Media and Audiovisual Services domains and leads the transformation of service delivery into integrated, efficient, customer-focused, college-wide service models.

• Develops and executes multiyear service, lifecycle, capital, investment, and modernization roadmaps aligned with College strategy and academic, administrative, accessibility, cybersecurity, sustainability, and continuity requirements.

• Establishes College wide standards for end user devices, learning spaces, computer labs, specialized academic environments, audiovisual systems, media equipment, and related services.

• Prioritizes investments using equipment age, condition, utilization, service performance, academic impact, accessibility, security, supportability, risk, and total cost of ownership.

• Reduces unnecessary technology variants and inconsistent configurations; improves remote monitoring, deployment, maintenance, support, inventory management, and asset utilization; and recommends action on obsolete, unsupported, underused, duplicative, or disproportionately expensive technology.

• Pilots and evaluates emerging technologies before broader adoption and ensures new solutions can be supported sustainably throughout their lifecycle.

• Coordinates technology requirements for construction, renovation, capital renewal, and…