IT Support Specialist at ManagePoint Technologies
Job Description & How to Apply Below
This role involves managing Service Desk calls, triaging, resolving, or escalating client inquiries. You will visit client sites for hands-on service, focusing on IT infrastructure, process improvements, and security projects. Your work will directly impact client satisfaction and technology deployment.
Key Responsibilities:
• Handle Service Desk calls with efficiency
• Triaging and categorizing client issues as needed
• Assist in on-site client service and implementation
• Support IT infrastructure builds and security projects
• Participate in budgeting discussions for IT needs
Requirements:
• Quick problem-solving skills in IT
• Proficient in Windows, Linux, and Mac OS
• Customer service-oriented with strong empathy
• Knowledge of encryption and multi-factor authentication
• G License and reliable transportation for client visits
Leverage your IT expertise to provide exceptional support at ManagePoint Technologies.
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