Business Systems Specialist; Automation & AI Enablement

Position: Business Systems Specialist (Automation & AI Enablement)
Permanent Full Time

We are seeking an innovative and detail-oriented Business Systems Specialist to drive automation, testing excellence, and AI enablement across our insurance systems. This role will play a critical part in modernizing workflows, improving system reliability, and accelerating delivery by implementing automated testing frameworks and embedding AI-driven capabilities into business processes.

What You Will Do
Automation & Testing

Design, develop, and maintain automated testing frameworks for insurance applications (like Illustrations, Simple Protect)

Implement end-to-end, regression, integration, and performance test automation strategies

Collaborate with QA, developers, and business stakeholders to ensure high-quality releases

AI Enablement & Workflow Optimization

Identify opportunities to embed AI and generative AI into business workflows

Partner with business teams to enhance processes using AI-driven insights, decisioning, and automation

Support the responsible and scalable integration of AI into insurance systems and processes

Systems Analysis & Support

Act as a liaison between business users and technical teams to translate requirements into system solutions

Analyze and optimize system workflows for scalability, efficiency, and accuracy

Troubleshoot system issues and recommend improvements

Collaboration & Innovation

Work cross-functionally with technology, product, digital teams, and vendors

Stay current on insurance technology trends, automation frameworks, and AI innovations

Contribute to digital transformation initiatives and continuous improvement efforts

What You Will Bring

Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)

3-5+ years of experience in business systems, QA automation, or systems analysis

Hands-on experience with test automation tools (e.g., Selenium, Cypress, Playwright, or similar)

Microsoft Office Product experience (Excel, Access, Word, Outlook, Copilot)

Understanding of VBA and SQL (ie MS SQL, DB2 SQL, SS SQL)

Familiarity with individual insurance systems (Illustrations, New Business, Simple Protect, Ingenium)

Understanding of APIs, data flows, and system integrations

Strong analytical, mathematical and problem-solving skills

Basic understanding of Git + Code hosting platform (Git Lab)

Basic understanding of HTML, CSS, JS

Experience with AI/ML tools or platforms (e.g., Azure AI, OpenAI, or similar)

Knowledge of scripting or programming (e.g., Java, Python, VBScript, JavaScript, shell / cmd)

Experience with low-code/no-code automation platforms

Willingness to learn and apply unfamiliar programming languages in niche scenarios (ie JCL SAS, VB6)

Innovative mindset with a focus on continuous improvement

Strong communication and stakeholder engagement skills

Ability to translate complex technical concepts into business value

Detail-oriented with a commitment to quality

Adaptability in a fast-paced, evolving environment

The base salary for this position is between $59,800 - $99,700 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

Career Development:
Opportuniti…