Dynatrace Monitoring Specialist

Location:
Remote | Canada
Type:
Full time | permanent
Team:
Cloud

Ateko, backed by Bell Canada, delivers IT solutions across five platforms:
Service Now, Salesforce, AWS, Microsoft Azure and Google. Beyond implementation, our personalized services and continued support helps connect teams, streamline processes, and remove barriers.

The result: our services are in demand and our teams are growing. If you’re motivated by this momentum, we are hiring!

We count on you to innovate, not just maintain. In this role, you will help maximize value for our clients by ensuring the reliability, performance, and continuous improvement of our monitoring capabilities. The Monitoring Specialist is responsible for overseeing the monitoring infrastructure, ensuring system performance, and maintaining high availability through the use of Dynatrace, Power Admin, and Power Shell automation. The role focuses on proactive monitoring, operational excellence, and driving continuous enhancements that contribute to client success.

We hire top talent and give them the space to thrive. This role is critical to maintaining the health, performance, and efficiency of IT systems by proactively identifying issues and ensuring their timely resolution. No ego, just smart people working together to solve complex challenges. The mission of the Monitoring Specialist is to effectively monitor and manage cloud-based resources while ensuring system reliability, availability, and operational excellence.

Through proactive monitoring, continuous improvement, and collaboration, this role helps deliver a seamless and high-performing technology environment for our clients.

Your day to day will look like this:

• System Monitoring:
  Implement and manage monitoring solutions (Dynatrace, Power Admin) to ensure the performance and availability of servers, networks, applications, and cloud resources.
• One Agent Deployment and Configuration:
  Deploy and configure One Agent across hosts, containers, and cloud services.
• Topology and Management Configuration:
  Create management zones, tagging rules, and Smartscape topology mapping to provide accurate visibility into service dependencies.
• Scripting and Automation:
  Develop and maintain Power Shell scripts to automate monitoring tasks and generate detailed reports.
• Alert and Incident Management:
  Configure meaningful alerts, respond rapidly to incidents, and perform root cause analysis.
• Performance Optimization and Compliance:
  Analyze system performance, recommend improvements, and ensure compliance with organizational policies and standards.
• Collaboration and Continuous Improvement:
  Continuously evaluate and enhance Dynatrace configurations, monitoring processes, and supporting tools.

The following experience will help you succeed in this role. However, if you don’t meet all these criteria, we will be happy to consider your application, because we’re looking for potential first.

• Over 2 years of hands-on experience with Dynatrace in production environments, including platform administration;
  Power Admin experience is considered a strong asset.
• Expertise in deploying, troubleshooting, and optimizing One Agent, Dynatrace Intelligence, Smartscape, management zones, synthetic and real-user monitoring (RUM), dashboards, DQL, and Grail.
• Experience with Power Shell scripting as well as monitoring, maintaining, and managing IT infrastructure, including cloud environments.
• Strong knowledge of AWS, Azure, and Google Cloud Platform (GCP) and their integration with Dynatrace.
• Authorized to work in Canada, able to communicate technical findings to non-technical stakeholders, and professionally bilingual in French and English.
• If english is required: “English is…