Technology Delivery Lead Job London area,Ontario Canada,IT/Tech

Description

Colleague and Customer Assistance is a segment within Canadian Banking Technology Solutions. Contact Centre, ATM and Customer Assistance teams work together in support of a shared-services mandate focused on innovative solutions, integrated digital experiences, customer protection and great customer experiences.

The ATM/Cash Management technology team supports TD ATMs across North America, as well as cash services for North American ATMs, branches and Canadian Commercial customers.

Opportunity

As a Technology Delivery Lead, you will be a key member of the ATM Delivery team, accountable for leading ATM and Cash Management technology initiatives. You will combine technology delivery knowledge with strong project management, communication and stakeholder management skills to translate priorities into clear plans, align cross-functional teams and deliver well-controlled outcomes.

Key Accountabilities

Lead technology initiatives through the full delivery lifecycle, from intake, discovery and planning through execution to implementation.

Develop and maintain integrated delivery plans covering scope, objectives, milestones, resources, estimates, budget, dependencies, risks, issues and expected results.

Coordinate work across business, product, architecture, infrastructure, security, testing, vendors and other delivery partners.

Provide project-level visibility into priorities, capacity, progress, delivery health, interdependencies and decisions required.

Apply project management discipline while adapting the delivery approach to the size, complexity and risk of the initiative.

Identify risks and issues early, establish owners and mitigation actions, and escalate material concerns with clear options and recommendations.

Manage scope and change by assessing impacts to business value, schedule, cost, technology operational readiness.

Coordinate implementation readiness, including testing, release planning, communications, and contingency planning.

Manage vendor and partner commitments, deliverables, dependencies and service expectations.

Communication and Stakeholder Leadership

Build trusted relationships with business and technology stakeholders by understanding their priorities, concerns, decision needs and benefits.

Create a clear stakeholder engagement and communication approach appropriate to the initiative and audience.

Facilitate planning sessions, working groups and leadership discussions that result in decisions, ownership and measurable next steps.

Communicate complex technology and delivery information in concise language for technical and non-technical audiences.

Provide accurate, timely and transparent reporting on progress, risks, issues, dependencies, financials and decisions.

Navigate competing priorities and resolve conflict while maintaining focus on business value and delivery commitments.

Manage stakeholder expectations and establish alignment across groups with different priorities or perspectives.

Technical Delivery, Adoption, Operations & Support

Build strong relationships across business, technology, architecture, PMO and vendor teams.

Operate effectively in a matrix environment with multiple stakeholders, priorities, and delivery dependencies.

Act as a bridge between business stakeholders and technology teams, ensuring requirements, priorities, constraints, and decisions are clearly understood.

Facilitate workshops and working sessions to gather requirements, resolve issues, clarify and manage scope, and drive decisions.

Create an inclusive and collaborative team environment that encourages open communication and constructive problem-solving.

Qualifications and Experience

Post-secondary degree/diploma in computer science

5-7 years of progressive experience in technology project management or delivery

Demonstrated capability in project planning, estimation, scheduling, financial tracking, risk and issue management, change control/management and implementation.

Strong communication, presentation, facilitation, negotiation, stakeholder and vendor management skills.

Ability to build alignments among diverse partners and translate ambiguous or complex information into practical plans and decisions.

Working knowledge of the technology delivery lifecycle, solution design, testing, and release management.

Strong analytical, organizational and problem-solving skills, with the ability to manage multiple priorities independently.

Advance knowledge of JIRA, Confluence and Microsoft 365 tools.

Preferred Qualifications

Experience in ATM…