Claim Administrator

The total target compensation (TTC) range, including salary and target bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Empire Life is looking to hire a Claim Administrator (12 month contract) to join our Retail Claims team! We are actively seeking candidates to fill a current, open position.

The Claim Administrator supports team members through timely and efficient administration of claim processes by setting up new claims and managing the workflow to support the Retail Claims team. The incumbent is guided by defined procedural constraints, and works under the moderate supervision of the Manager, Retail Claims.

Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.

Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

• Supports the Division customer service delivery promise by establishing contact with business partners and claimants, providing information, setting context to manage expectations, communicating ongoing claim status updates and answering enquiries.
• Provides prompt and appropriate action in support of workflow for the team within established service standards.
• Set up and input of new claims (Life, Waiver of Premium, Critical Illness and Living Benefit Advance), including terminating policies on the policy administration systems.
• Assign claims to the appropriate queues, keeping within service requirements.
• Participate in team collaboration to ensure optimal workflow and adherence to client service levels.
• Manage the team mailbox and respond to incoming enquiries.
• Provide information about new claims setup to reinsurance partners.
• Prepare memos and correspondence as requested by team members.
• Perform daily balancing on a rotating basis.
• Perform month end account reconciliations.
• Process Reinsurance billings and payments.
• Tests and reports on system changes relating to claim processing that relate to claim set ups and policy terminations.
• Process Express Life claims within established approval limits up to $50,000.
• Manage Total Disability claims by calling or writing to claimants for an update on their condition and determining next action needed.
• Outbound calls to Funeral Homes and clients.
• May take inbound calls from clients and advisors reporting or following up on claims.
• May provide cross functional Hybrid support across teams

• 3+ years work experience in an office setting
• Knowledge of word processing, spreadsheet, and database computer software
• Knowledge of Retail insurance business operations would be an asset
• Previous experience using E-Capsil, C-Capsil, Ingenium and OnBase is preferred
• Bilingualism (English/French) may be required
• Completion of a college diploma with courses in business communication, word processing as well as database management and spreadsheets would be an asset
• Completion of a medical terminology or billing course would be an asset
  
  Insurance related courses are an asset
• Working towards LOMA ALMI and/or ACS designation
• Ability to prioritize and balance multiple tasks and attention to detail/accuracy
• Ability to maintain confidentiality of information
• Ability to work independently and as a collaborative team member
• Clear listening and verbal/written communication skills
• Ability to apply policy terms and make timely decisions to solve problems
• If you are applying for a position which is open to applicants across…