Field Systems Support Technician

Field Systems Support Technician – Emterra Group

Join the dynamic, safety‑focused Emterra Group to support the growing waste diversion operation.

The Control Center Operations Technician will monitor and troubleshoot the systems installed across numerous divisions from the Remote Monitoring Center based in Surrey BC. This 24/7 role requires strong technical, analytical and troubleshooting skills and supports the Control Tower 24/7 operations.

• Monitor status and material flow through shops, identify risks/outliers and report.
• Assist in driving resolution to maximize output based on Controller direction.
• Coordinate building sequencing and material flow.
• Remote monitor deployed units and respond to system alarms.
• Analyze and identify cause of system issues and troubleshoot remotely.
• Support Electrical, Mechanical and Chemical subsystems of power generation.
• Repair or maintain truck scales and camera systems.
• Maintain logs and escalation of complex issues to supervisors.
• Communicate with maintenance on repairs and route progress updates.
• Schedule and re‑route operations per guidelines.
• Manage truck repair scheduling and driver arrangements.
• Update route systems to reflect changes in customers or service requirements daily.
• Engage in root cause analysis and resolution planning on material issues.

• 2-5 years of Technician experience with troubleshooting Electrical and/or Computer Systems.
• Prior remote monitoring and troubleshooting experience (preferred).
• Technical background or electrician experience.
• Demonstrated technical writing skills.
• Highly motivated, able to work independently in a high‑pressure environment.
• Proficiency in MS Office Suite.
• Ability to multi‑task and shift priorities as necessary.
• Experience with data entry and report generation.
• Customer service experience and professionalism.
• Advanced computer capabilities.
• Dispatch experience an asset.
• Knowledge of waste management or transportation industry an asset.
• Supervisory experience an asset.

• Salary – $52,000.
• Onsite – Waterloo.
• Competitive wages, comprehensive health benefits, employee assistance program, entrepreneurial culture, impact and growth opportunities.

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Apply now. We appreciate all applicants but only those who are qualified will be contacted.