Senior Demand Planner

SENIOR DEMAND PLANNER (Hybrid – St. Thomas, ON Office)

We’re looking for a Senior Demand Planner to join our Supply Chain team. If you thrive in a dynamic, collaborative environment and are excited to make a meaningful impact, we want to hear from you.

• Lead the Bathing department S&OP process, including cycle management, material preparation, data review, outcome publishing, and tactical system updates in Netstock/JDE
• Lead the demand planning activities for the Commercial category, for US and Canada, responsible for Trade and Intercompany Channels
• Lead cross‑functional alignment and demand planning topics, ensuring consistent understanding of assumptions, risks, and opportunities across Sales, Product, Finance, and Supply
• Drive maturity of the bathing department S&OP process, improving cadence, data quality, standard work, and engagement
• Serve as backup for the S&OP Manager, supporting facilitation and execution of the broader S&OP process when required
• Represent demand planning in S&OP meetings, ensuring continuity of process and clear communication of risks, opportunities, and forecast performance
• Provide backup leadership for the demand planning team, supporting workload management and decision‑making during leadership absence
• Provide coaching to demand planners to elevate forecasting capability, analytics, and overall maturity
• Act as the first point of consultation and escalation for complex forecasting issues before they reach the S&OP Manager
• Lead or support high‑impact cross‑functional analysis beyond the team’s scope (e.g., Retail, Ecommerce, Bathing metrics: Lags 1 & 3 accuracy, Lags 1 & 3 bias)
• Own KPI reporting for bathing department and demand planning, including variance narratives, trend analysis, and leadership insights
• Support supply chain by improving demand signal quality, contributing to stronger fill rate and inventory performance
• Own a rolling 16‑month demand forecast at the SKU‑customer level, incorporating statistical, Sales, and Category inputs
• Improve forecast accuracy by reducing bias, applying analytics, and leveraging customer trends
• Conduct root‑cause analysis on forecast misses and drive continuous improvement
• Maintain and enhance forecasting metrics and trackers (accuracy, bias, etc.)
• Lead monthly demand planning meetings with Sales, presenting data‑driven recommendations
• Collaborate with Supply Planning to minimize disruptions and ensure alignment
• Support continuous improvement of the S&OP process, including routines, reporting, tools, data quality and analytical methods
• Execute monthly forecasting procedures utilizing Netstock
• Partner with Sales, Category, and Finance to understand demand drivers and assumptions

• Minimum 3‑year college diploma or university degree in Supply Chain, Business, Economics, Statistics, or related field
• ASCM/APICS certification strongly preferred
• IBF – CPF or ACPF certification strongly preferred
• 5–8 years of experience in demand planning, forecasting, S&OP & IBP
• Prior experience with CPFR and exposure to S&OP/IBP
• Demonstrated excellence in analysis, decision‑making, and problem solving
• Advanced MS Office skills (Excel/VBA/Power Query, Power Automate, PowerPoint, Word, Outlook)
• Advanced knowledge of Power BI (dashboards, data models)
• SQL familiarity (e.g., Viewpoint Sequel)
• ERP experience (JD Edwards preferred)
• Familiarity with demand planning systems (e.g., Netstock)
• Familiarity with statistical concepts as they relate to forecasting
• Strong work ethics and positive team attitude, with the ability to collaborate across functions
• Effective communication and presentation skills, with the ability to translate complex data into actionable insights for non‑technical audiences
• A collaborative team player with strong influencing skills, able to build trust and alignment across stakeholders
• Action‑oriented, comfortable taking calculated risks to drive customer and business value
• Outcome‑focused, with strong critical thinking and visualization skills to enable continuous improvement
• Knowledgeable in the Supply Chain umbrella, not limited to Demand Planning
• Skilled at balancing tactical execution with broader S&OP process thinking
• Skilled at…