Service Center Associate

Part‑time Service Center Associate in London, ON. You will support day‑to‑day operations of the service branch and deliver excellent customer service.

• Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction
• Administer warranty, company policy and procedures and make day‑by‑day operational decisions
• Coordinate and follow up with customer parts and tool orders
• Co‑ordinate all processes such as cash controls; returns; warranty; paper routines to comply with internal audit standards
• Maintain cleanliness standards
• Perform general service branch opening and closing responsibilities including cash registers and computers
• Implement branch promotions, and programs such as “Drop Box” in conjunction with Branch Manager
• Assist with shipping and receiving within the Branch
• Maintain and increase relationships with Field Representatives and Territory Managers to increase service business
• Assist with occasional warehouse duties that may include receiving and dispatching courier packages and general administration

• Experience in retail sales is an asset
• Effective communication skills
• Demonstrate strong sales and organizational skills
• Ability to complete tasks in tight time frames
• Working knowledge of computers, especially Microsoft Office (an asset)
• Ability to lift a minimum of 20lbs
• Ability to stand for 95% of the workday
• Ability to comply with operating procedures, work instructions, organizational policies and guidelines
• Prior shipping/receiving experience (an asset)

• Anticipated compensation $19.00‑$22.00/hour
• Opportunity for career advancement within a Fortune 200 company
• Competitive compensation & benefits package
• Company perks including Goodlife Fitness discounts, employee product purchase, and many more
• Career paths that are not linear, offering multiple career development opportunities
• Access to state‑of‑the‑art learning resources such as Lean Academy and an online university for certificates and specializations
• Competitive salary plus entitlements and benefits unique to your country of hire

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences, and needs of employees and our communities. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization.

Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.