HVAC Technical Lead Job London area,Ontario Canada,Maintenance/Cleaning

Job Description

As a HVAC Technical Lead, you will be responsible for maintaining, developing, and growing Bathica's heating, ventilation, and air conditioning offerings. Your goal is to provide the highest level of customer service by offering advice, technical product information, training, testing, recommendations, and other forms of technical support to Profit Centers. You will work with manufacturers to support and maintain Bathica's existing offerings, and to bring new ones to market.

In addition, you will work to identify customer needs as well as promote HVAC products.

Additional duties will include:

Demonstrating extensive and in-depth knowledge of HVAC products and their applications.

Developing and maintaining critical documentation and resources, including the creation of new document templates when necessary

Providing expert technical guidance on HVAC products and installations in response to customer inquiries

Occasionally visit job sites to diagnose complex technical problems

Implementing effective troubleshooting strategies and developing solutions for customers

Act as a technical liaison between factory, internal teammates, and Profit Centres

Provide technical support, and literature to customers to maintain strong relationships and help meet sales targets

Examine market opportunities and identify new potential customers and opportunities

Provide recommendations on new products, services, and market trends

Create training resources using data from equipment manufacturers

Participate in trade shows, training, and vendor product meetings to remain up to date on product knowledge, emerging trends, rebates, and product offerings.

Understand and follow all safety regulations at all customer locations as well as at the Profit Centre

Perform other tasks as requested by the Profit Centre Manager

Qualifications

Experience with HVAC equipment, preferably manufactured by Midea

Grade 12 diploma or equivalent;
College and/or University degree an asset

Outstanding customer service, communication, and problem-solving skills

Excellent relationship building skills with customers, vendors, and teammates

Ability to learn and operate the applicable software system used to process orders

Experience working in a fast-paced environment with a strong attention to detail

Possess a strong work ethic and a high standard of integrity

Ability to work well independently and in a team setting

Excellent time management and organizational skills with the ability to meet tight deadlines

The ability to communicate respectfully and effectively with various personality types

Possess a valid Driver’s License

Preferred

Skills:

Previous experience with or knowledge of hydronics or HVAC products

HVAC jobsite experience

Ability to use the Internet as a resource to problem solve and find alternative solutions for customers

Experience using ERP systems, Word, Excel, and Outlook

Additional Information


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