Customer Support Services Supervisor - RRP Program

Description

Key Job Elements:

• Maintain safe work practices
• Manages Customer expectations, evaluates, and determines requirements
• Responsible for Repair Team leadership and ensuring achievement of Safety, Schedule and Quality deliverables
• Prepare estimates of work using the Bid and Proposal process, and support contract negotiations
• Responsible for the application of ISO procedures and standard templates for processes, metrics and lessons learned from previous programs
• Schedule, measure and assign work to individuals and teams
• Promote and develop business opportunities by establishing and maintaining regular interface with Customers, business partners and suppliers
• Develop and maintain Career Path and Professional/Technical development plans, and Success Factors for direct reports
• Provide daily, weekly and monthly status or performance reports
• Manage issue resolution
  
  Communicate workshop and other tasking operational priorities and requirements across multiple internal functional departments
• Monitor and when required, be the lead repair technician, provide team leadership, instruct, and inspect repairs of other technicians on site

• University Degree or College Diploma
• 3-5 years experience in a manufacturing environment
• Demonstrated organizational, analytical and decision making skills
• Capable of meeting physical demands of the job and Anthropometric Size Requirements for confined space
• Job requires the applicant to be able to work shift and/or altered work weeks if necessary
• Possess a valid Driver’s License and ability to Travel for either short or extended periods of time
  
  Able to drive a Fork Truck and operate Portable Cranes and other material handling equipment
• Strong oral and written communication skills
• Advanced MS Office skills
• Ability to travel (5% Canadian, 5% US & Int'l) and possess/be able to acquire and maintain a valid passport
• Must be able to meet Anthropometrical Size Restrictions for confined workspace

• Previous supervisory experience

Previous LAV assembly/weld repair experience with GDLS products