Care and Service Manager - RN​/RPN

Job Description

In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve.

• Celebration and Recognition programs
• Comprehensive health and dental benefit plans
• Education allowance for employees and family
• Opportunities for career advancement
• Employee Assistance Program
• Employee perks and exclusive offers

• Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
• Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
• Monitor care and service delivery performance and clinical indicators
• Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
• Ensure completion of all mandatory training and skill development
• Create and maintain the on-call schedule for clinical Supervisors
• Respond to clinical concerns from staff, contractors, funders, clients and families
• Review all client safety incidents and participate in the investigation and resolution
• Provide clinical leadership at the district
• Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams
• Ensure compliance to Para Med policies, procedures and legal requirements for yourself and all staff
• Participates in necessary care conferences with Health Care team, Contractors and funders
• Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
• Demonstrate continuous learning and professional development through involvement in conferences, committees and networks

• Registration/licensing in good standing as a Registered Nurse with provincial regulatory college
• BScN preferred
• Minimum of three (3) years in a formal nursing leadership role required
• Minimum of 2 years’ experience as a practicing Registered Nurse, in a community setting
• Certification in Community Health Nursing with CNA certification preferred
• Membership with the Registered Nurses Association of Ontario (RNAO) preferred
• Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
• Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on best practices in these areas
• Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts
• Effective skills in critical thinking and problem solving
• Flexibility in hours worked in order to accommodate operational needs
• Knowledge of applicable community resources available for clients and families
• Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
• Excellent computer skills including experience in Word and Excel
• Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)

Time Type Full time

Compensation Details Compensation will be discussed during the recruiting process.

Para Med is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals.

Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills,…