Quality Control Specialist

Position: Quality Control Specialist at Equitable
Location: Southwestern Ontario

Become a Quality and Controls Specialist at Equitable, Waterloo, where you’ll ensure client confidence through effective quality control in a hybrid work environment.

Your role is crucial in maintaining high standards across Individual Insurance operations.

In this permanent full-time position, you will assess and improve transactional processes while adhering to compliance standards. Your analytical and problem-solving skills will help drive continuous improvement and operational excellence. Collaborate with various teams to prepare quality reports and deliver constructive feedback on performance.

Key Responsibilities:

• Develop and execute effective quality control measures

• Monitor compliance with internal audits

• Review operations communications for effectiveness

• Conduct root cause analysis for recurring issues

• Prepare data-driven quality improvement reports

Requirements:

• Expertise in Individual Insurance products

• Proficiency in analytical and negotiation skills

• Strong written and verbal communication abilities

• Ability to prioritize and multitask effectively

• Commitment to ongoing learning of insurance regulations

Support operational excellence and quality assurance in your impactful role at Equitable.
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