Quality Engineer Lead

Location: St. Thomas, Ontario (100% Onsite)

Employment Type: Full-Time, Permanent

Salary: $67,000 - $97,000 annually

Kelly Services is partnering with a well-established leader in the building and home improvement industry to recruit an experienced Quality Engineer Lead – Product Services to join their team in St. Thomas, Ontario.

This is an exciting opportunity for a quality professional who enjoys solving complex technical challenges, improving processes, and collaborating across teams to ensure product quality and customer satisfaction.

As a Quality Engineer Lead, you'll play a key role in maintaining and improving the Quality Management System (QMS), leading product and supplier quality investigations, and driving corrective and preventive actions.

You'll work closely with Engineering, Operations, Suppliers, and other internal teams to identify quality concerns, mitigate product risks, and support continuous improvement initiatives.

• Quality Management Systems: Maintain and continuously improve QMS processes, procedures, and documentation.

• Audits & Compliance: Lead internal audits, Layered Process Audits (LPA), supplier audits, and compliance assessments.

• Quality Investigations: Manage non-conforming materials (NCMR), product incidents, customer complaints, warranty claims, and field failures.

• Root Cause Analysis & CAPA: Lead investigations using methodologies such as 8D, A3, 5 Why, and Fishbone to implement effective corrective and preventive actions.

• Supplier Quality: Collaborate with suppliers to resolve quality issues, monitor performance, and ensure corrective actions are implemented.

• Product
  
  Risk Management:
  
  Investigate product performance concerns, support risk assessments, and coordinate technical documentation for product-related incidents.

• Cross-Functional Collaboration: Partner with Engineering, Operations, Procurement, Customer Service, and other stakeholders to improve product and process quality.

• Reporting & Continuous Improvement: Monitor quality trends, prepare reports, present findings, and recommend improvements.

• College diploma or bachelor's degree in Engineering, Quality, Manufacturing, or a related field.

• Minimum 5 years of experience in Quality Engineering, Quality Systems, Supplier Quality, or a related discipline.

• Strong experience maintaining and improving Quality Management Systems (QMS).

• Knowledge of APQP, PPAP, and stage-gate processes.

• Experience conducting internal, external, and supplier audits, including Layered Process Audits (LPA).

• Hands-on experience with CAPA, root cause analysis, non-conforming materials, and product quality investigations.

• Strong analytical, problem-solving, and organizational skills.

• Excellent communication skills and the ability to collaborate with suppliers and cross-functional teams.

• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.

• Ability to work onsite in St. Thomas, Ontario.

• ASQ Certified Quality Engineer (CQE).

• Six Sigma Yellow, Green, or Black Belt certification.

• Experience in automotive or lean manufacturing environments.

• Experience working in a unionized manufacturing facility.

• Competitive Compensation: Salary based on experience.

• Comprehensive Benefits: Health, dental, and travel insurance starting Day 1.

• Financial Benefits: Employer-matched pension plan and deferred profit-sharing program.

• Work-Life Balance: Two paid volunteer days, wellness programs, and employee assistance resources.

• Career Development: Mentorship programs, professional training, and Linked In Learning.

• Additional Perks: Employee discounts, purchase programs, and fitness discounts.

• Collaborative Environment: Join an established organization that values innovation, quality, and continuous improvement.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.