Assistant Manager, Resident - Luxury - Astoria

Why Work With Us?

At York Property Management, We’re Committed To Creating a Workplace Where Employees Thrive. From Fostering Collaboration To Celebrating Successes, We’re Here To Support You Every Step Of The Way.

• Supportive Team Culture:
  Work with a welcoming and inclusive team that values your contributions.
• Career Development Opportunities:
  Advance your career with opportunities for growth, mentorship, and leadership.
• Employee Recognition Program:
  Your hard work and loyalty does not go unnoticed with our peer recognition program.

Reporting to the Manager of Resident Experience - Luxury, the AMRE is responsible for assisting with day-to-day customer service and administration of the residential property on behalf of York Property Management. The Assistant Manager of Resident Experience works collaboratively with the cleaning associates and maintenance technician assigned to their buildings.

Priorities change regularly in this position, and the employee must be flexible and willing to change responsibilities as required.

This role primarily works weekends plus weekday coverage as needed.

• Ensure all Leasing Documents are received and uploaded to property management software, including payment
• Meet with new residents to provide keys and complete Move-In Inspections with new residents
• Submit Notices to Vacate to Head Office immediately upon receipt and deliver Move Out Instructions to residents
• Schedule and conduct Preliminary and Final Move Out Inspections and attach to resident’s file

• Provide exceptional customer service by dealing with resident matters as they arise in a professional manner
• Ensure the health, comfort and safety of residents
• Maintain detailed records of resident interactions / notes in property ware and upload documents and pictures (where required) in a timely manner
• Receive maintenance requests and follow-up with Maintenance Technician regularly to complete requests in a timely manner

• Work with maintenance technician to ensure contractors arrive as scheduled
• Conduct daily walkthrough of property to ensure proper maintenance
• Oversee overall cleanliness of property by monitoring cleaning associate assigned to property
• Monitor cleaning supplies and equipment to maintain appropriate stock levels and avoid overstocking

• Respond to inquiries from prospective residents in person, via email, and over the phone in a prompt and courteous manner
• Schedule and attend appointments to show units and advise current resident (if applicable) of Notice to Enter
• Send Rental Applications and submit received completed applications into property management software

• Excellent customer service and public interaction skills
• Ability to use and/or learn how to use new technology
• Strong attention to detail and accuracy on documentation
• Demonstrated knowledge of Landlord and Tenant Act
• Effective verbal and listening communication skills
• Time management skills

York Property Management (YPM) manages 4,500+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs 130+ individuals working at the corporate office, on site, or at various properties managed by YPM.

Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious.

Our Vision is to create and maintain rental properties that all of our residents are proud to call home.

York Property Management is committed to providing a safe, healthy and inclusive work environment. We welcome applications from people with disabilities and diverse backgrounds, identities and cultures. Accommodations are available throughout the application and interview process upon request.

Successful candidates, as a condition of job offer, would be required to provide a satisfactory criminal record check. A benefits package will be offered at 3 months of employment.

This posting is for an existing vacancy. We appreciate all applications. However, only those selected for an interview will be contacted.

York Property Management may sometimes employ certain AI technologies to enhance our recruitment processes. All AI-assisted evaluations are reviewed by an actual human to ensure a balanced and fair evaluation process.