Manager, Store​/Optician

Position: Manager, Store/Optician I - Fixed term
We're hiring to fill a current vacancy, join our team at London - Richmond St - partners of solis optics, as a Store Manager/Optician!

In this role, you’ll play a pivot role in driving operational excellence and fostering a customer-focused environment. You’ll empower staff, optimize store performance, and make a meaningful impact on people’s lives – one frame at a time.

This position is a full timefixed-term role until January 31, 2028, working 40 hours per week. Our location is open Monday to Saturday.

What You’ll Do

Oversee daily store operations, ensuring excellent customer service, high-quality standards, cost efficiency, and strong performance in alignment with company goals and values

Coach and mentor team members to develop skills, improve performance, and grow their knowledge

Collaborate with the Regional Coach to enhance your leadership skills and drive store success

Foster a motivated, high-performing team by inspiring and empowering the team to achieve store goals

Enhance store performance by refining processes, introducing initiatives, and delivering an outstanding customer experience

Lead marketing initiatives, track their effectiveness, and implement best practices to grow and strengthen the brand

Educate and guide customers on eyewear options tailored to their lifestyle, ensuring both style and optimal vision

Perform frame and facial measurements, ensuring proper fit and positioning of new eyewear, as well as repairs and adjustments

Assist with contact lens fittings and process contact lens orders

Deliver exceptional customer service, ensuring a positive experience and creating value for every customer

Support store operations by performing additional duties as required

What You Bring

Registered Optician in Ontario

College degree or equivalent experience

Previous experience in customer service and retail preferred

2-4 years of management or supervisory experience

Understanding of operations, processes, and business performance

Proficiency with technology and computers, including MS Office Suite

Proven ability to inspire, coach, and mentor a team while driving organizational goals and delivering exceptional customer experiences

Excellent organizational, time management and multitasking skills

Outstanding oral and written communication skills

Ability to multi-task and thrive in a fast-paced environment

A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively

Knowledge of optical theory and eyewear merchandise is considered an asset

How You'll Benefit

Competitive wages and benefits with exceptional optical coverage

Rapid and ongoing growth, providing a consistently challenging and rewarding environment

A workplace culture that fosters collaboration and teamwork

Continuous training and development opportunities to support your career growth

Why You Should Join Us

solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $58,100 to $72,600 annually, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.