Account Manager, Buying Groups

Account Manager, Buying Groups About LBMX

LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we’re looking for talented, driven, and collaborative individuals to join us and help shape what’s next.

Recognized as one of Canada’s Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged.

At LBMX, you’ll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.

The Account Manager – Buying Groups owns the commercial relationship for assigned buying group accounts and is accountable for renewal, retention of contracted revenue, and expansion within the installed base. This role owns the contract, the pricing conversation, and the renewal outcome, partnering with Customer Success on adoption evidence and account health to build the commercial case. Working closely with Customer Success, Implementation, Finance, and Product, the Account Manager converts qualified opportunities into signed agreements, moves accounts onto multi-year terms where appropriate, and protects and grows revenue across the assigned book.

Positions Available:1

• Own the commercial relationship, renewal outcomes, and revenue performance for a defined portfolio of buying group accounts.
• Maintain an accurate renewal forecast and calendar, ensuring each renewal has a documented strategy covering contract term, pricing, scope, customer sentiment, and identified risks well in advance of the renewal date.
• Lead renewal negotiations, including pricing discussions, contract terms, escalators, and scope adjustments, while driving opportunities to transition short-term agreements into longer-term commitments where appropriate.
• Develop and maintain strategic account plans that include current entitlements, whitespace opportunities, member penetration, stakeholder mapping, competitive landscape, and expansion strategy.
• Qualify, develop, and close Customer Success Qualified Leads (CSQLs) generated by Customer Success, while proactively identifying and creating new opportunities through account planning and relationship development.
• Partner closely with Customer Success Managers to leverage customer adoption data, business outcomes, and value realization insights to support renewal, expansion, and pricing conversations.
• Own expansion opportunities within assigned accounts, including additional members, modules, connections, and platform entitlements.
• Maintain accurate sales forecasts, pipeline reporting, and opportunity records, ensuring stages, revenue values, close dates, and next steps accurately reflect account reality.
• Prepare and deliver commercial proposals, pricing quotes, and contract documentation while collaborating with Finance, Legal, and internal stakeholders through completion.
• Lead or support executive business reviews with buying group leadership, connecting customer performance, business outcomes, and future opportunities to the broader commercial strategy.
• Identify churn and down sell risks early, communicate risks proactively, and develop recovery plans in partnership with Customer Success and internal stakeholders.
• Ensure seamless transition of newly sold scope to Implementation by providing clear documentation of requirements, commitments, timelines, and customer expectations.
• Provide market and customer insights to Product, Finance, and leadership teams regarding pricing strategy, packaging opportunities, competitive positioning, and product…