Physical Security Incident Management Lead

Coordinate physical security incidents for Canada Life through alarm response, detailed reporting, and clear communication across access control requests.
This Team Lead position provides operational oversight within a professional financial and insurance services environment. You will manage incident communications, support security guards, and help maintain a safe, welcoming facility. Strong organization, attention to detail, and complex problem-solving are central to the position.

Key Responsibilities:

Coordinate physical security operations and incident management
Ensure timely alarm response, escalation, and notification
Review video and prepare detailed investigation reports
Manage phone and email access control correspondence
Complete documentation under regulations and company standards
Requirements:
Zero to one year in a related role
Diploma or certificate in an applicable post-secondary program
Strong communication and interpersonal skills
Ability to manage multiple priorities under tight deadlines
Prior SOC or monitoring centre experience is an asset
Bring incident coordination, documentation, and communication strengths to physical security operations supporting Canada Life employees and visitors.