Membership Experience Representative - Full Time

Membership Experience Representative - Waterloo Region

Location:Stork Family YMCA, Waterloo Region

Work Hours:37.5 hours per week.

Employment Type:Full Time, Permanent

Number of Vacancies:1

Anticipated

Start Date:

August 2026

Final date to receive applications: August 21st, 2026

Starting Hourly Rate: $18.00

Total Rewards Package:

We believe that everyone has the potential to shine! Our culture is built around connection, celebration, appreciation, and recognition, and it starts with a total rewards package focused on Well-Being.

At the YMCA of Three Rivers, we value work-life harmony. Full-time team members start with:

• 3 weeks of vacation, with the opportunity to earn more as their length of service increases
• 12 well-being days for sick time or proactive self-care, which can be used as they are earned. Bereavement days are also available.

Full-time employees can join our group pension plan after two consecutive years of employment. Employees contribute 5% of their gross earnings per pay, which is matched by the Y. After three consecutive years of full-time service, participation in the YMCA pension plan becomes mandatory.

The YMCA of Three Rivers offers a comprehensive group benefits package to full-time employees (starting 3 months after the start date), including:

• Access to an Employee (and Family) Assistance Program offering free and confidential counseling, resources, and services
• A free YMCA membership for you and your family, providing access to our fitness centers
• Discounts on YMCA programs and services, including childcare

The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient communities. Our mission is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here.

We strive to be a great place to work for all employees to live in purpose, passion and potential Shine!

This is where you come in.

• Enhance member satisfaction and foster a sense of belonging by delivering exceptional customer service to all members, staff, and volunteers.
• Provide information on memberships and programs, offer facility tours, and assist with registration and sales of memberships and day passes.
• Monitor activity in the facility and serve as the point person during emergency situations, responding with confidence and care.
• Support smooth daily operations by managing administrative tasks such as POS cash balancing, logging member feedback, and directing inquiries to the appropriate team members.
• Act as a connector within the community, building relationships and establishing rapport with staff, volunteers, and members.
• Help create a welcoming and inclusive environment by responding to diverse needs with sensitivity and professionalism.

• You are a confident and approachable individual with strong relationship-building and communication skills.
• You have a high school diploma and ideally one year of customer service experience.
• You are certified in Standard First Aid/CPR-C and AED.
• You are comfortable using computers and familiar with Microsoft Office programs.
• You are committed to working in a socially inclusive environment and respond with awareness and sensitivity to diverse needs.

This role may require regular travel across the region, which may not always be easily accessible through public transit. The employee must be able to arrange their own transportation to these sites. A valid G driver’s license and full time vehicle access are strongly recommended.

In keeping with our commitment to child and youth safeguarding, job offers are contingent on completing a current Vulnerable Sector Check and employment reference checks. Vulnerable Sector Checks are reviewed individually, and the offense(s) - if any - is considered in the decision-making process in…