Quality Engineer-Automation, Manulife Bank Technology

Join our Manulife Bank technology team and help shape the future of digital banking quality! At Manulife Bank, we're committed to delivering secure, reliable, and exceptional banking experiences that help Canadians achieve their financial goals. As part of our growing Technology team, you'll play a key role in ensuring the quality, performance, reliability, and accessibility of the digital solutions our customers depend on every day.

We're seeking a Quality Engineer whose primary contribution is automation - someone who defaults to code first and reaches for manual or exploratory testing only where automation isn't the right tool. We practice shift-left quality engineering: quality is a shared responsibility, not a gate. You'll work closely with software engineers, product teams, and business partners to build quality in from the start.

You'll be working on Manulife Bank's online banking web product - a customer-facing platform that Canadians use to manage their finances every day. The automation framework is being established. Your role is to help it mature: expanding coverage, improving reliability, and shaping how it evolves over time.

• Minimum 3+ years building and maintaining automated test frameworks across web, API, and integration layers.
• Strong proficiency in JavaScript or Type Script - demonstrated through hands-on Playwright test authoring, debugging, and framework maintenance, with sufficient depth to review and own AI-assisted output.
• Experience testing REST APIs - validating contracts, auth flows, error scenarios, and service integrations.
• Experience integrating automated tests into CI/CD pipelines - configuring PR gates, regression runs, and continuous feedback loops.
• Solid understanding of risk-based testing, defect lifecycle management, and root cause analysis.
• Experience writing acceptance criteria in a structured format (e.g. Gherkin) and translating them into automated test coverage.
• Has used AI tools (e.g. Git Hub Copilot, ChatGPT, or similar) to produce test artifacts such as acceptance criteria, test cases, or automation scripts - with demonstrated judgment in reviewing and owning the output.
• Professional proficiency in English (written and verbal) required - this role involves authoring acceptance criteria, test plans, and collaborating with AI tools where clear written communication directly affects output quality.

• Post-secondary education in Computer Science, Engineering, Information Technology, or a related field - or equivalent professional experience.
• Experience contributing to and maintaining scalable test automation frameworks (e.g. Page Object Model, shared fixtures, service layer utilities).
• Experience with Java and testing Spring Boot services (e.g. unit, integration, contract testing).
• Familiarity with performance testing tools such as k6 or JMeter.
• Experience validating accessibility requirements against WCAG 2.x / AODA standards (e.g. axe-core, Deque).
• Experience with i18n/l10n test automation - including bilingual string key coverage, formatting validation (dates, currency), and detecting hardcoded strings.
• Exposure to application security testing - including authorization models, injection testing, and OWASP Top 10.
• Experience in banking, financial services, or other regulated industries - including audit trails, compliance controls, data privacy requirements, and test coverage traceability.
• Familiarity with Azure cloud services and cloud-based test environments.
• Experience contributing to a QE guild, shared framework, or cross-team quality practices.
• Professional certifications such as ISTQB, CSTE, or equivalent.

• Contribute to and help evolve the automated test framework for our Type Script/JavaScript frontend and Backend for Frontend layers.
• Build automated test coverage across the full testing spectrum - functional, integration, regression, end-to-end, performance, accessibility, and reliability - prioritized by risk; use exploratory or manual testing only where automation provides insufficient coverage or ROI.
• Use AI tools to accelerate test authoring and coverage - the judgment and ownership are…