Business Analyst Intern, London

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit

Mirakl in Numbers:

• Founded in 2012 | Member of French Tech Next
  40
• 750+ employees in 9 offices worldwide:
  Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

We are open to candidates looking for a six-month, full-time internship starting in January 2027.

You'll be part of our B2C Customer Success team (EMEA North), led by Patrick Luetjens, and will work closely with your internship mentor, Jessica Winwards, Senior Customer Success Consultant for the UK. Together, you'll be helping Mirakl's clients successfully launch, optimise, and grow their marketplace — guiding them through implementation, analysing performance, and driving continuous improvement through actionable strategies.

• Analyse marketplace performance: Dive into client data to identify trends, uncover opportunities, and develop actionable recommendations that support growth and improve outcomes.
• Develop compelling client materials: Create presentations and workshop content in English that help clients understand their marketplace performance and strategic opportunities.
• Conduct market research: Research the e-commerce landscape to surface competitive insights and emerging trends that inform both client strategies and Mirakl's product direction.
• Drive cross-functional projects: Collaborate with international teams on high-impact internal initiatives that strengthen Mirakl's position as an industry leader.
• Support CS leadership: Provide strategic support to Customer Success leaders and managers, contributing to daily activities and special projects that ensure exceptional client outcomes.

Education:

• Currently enrolled in a Bachelor's or Master's programme in Business, Economics, or a related field
• Eligible for an internship in London

Experience:

• A genuine interest in or first experience within the e-commerce industry

Skills:

• Detail-oriented with strong analytical skills and proficiency in Excel and PowerPoint, including data visualisation and presentations
• Strong written and verbal communication skills in English
• Creative problem-solver, able to work independently and collaboratively in a fast-paced, international environment
• Curious about AI and emerging technologies, and how they can drive…