Collections Specialist

Join to apply for the Collections Specialist role at One Main Financial

At One Main, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer’s financial outlook. Our fast‑paced work environment focuses on our customers with existing relationships with One Main. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.

• Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services.
• Work cooperatively and independently in a goal‑oriented environment to meet personal and team targets, balancing demands of multiple tasks throughout the day.
• Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations.
• Maintain and note all appropriate information and documentation on customer and account status.
• Collaborate both in person and virtually, using available technology to connect with other internal teams.

• High School Diploma or GED.
• Proficiency in utilizing multiple tools/systems simultaneously.
• Skilled at achieving and exceeding goals.

• Experience working in customer service, collections or call center environments.
• Bilingual:
  Spanish.

Hours of Operation:

• Mon‑Thurs: 8:00 AM‑8:00 PM
• Fri: 8:00 AM‑7:00 PM
• Sat: 8:00 AM‑11:00 AM

The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.

The first two weeks in the role will be spent in an instructor‑led classroom training environment, followed by two weeks of hands‑on training with experienced Team Members to ensure success.

On‑site – London, KY

One Main Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer‑first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with One Main.

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date).
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• Paid holidays (7 days per year, based on start date).
• Paid volunteer time (3 days per year, prorated based on start date).