Call Center Banker

As an 8-time winner of Best Places to Work (in Kentucky), we understand the importance of creating a workplace culture that gives our bankers a purpose each and every day. That purpose is to find unique ways to deliver our brand of happier banking service to customers and other employees. We’re looking for self-starters, outside-the-box thinkers, customer service wizards, small business enthusiasts, and servants within their community.

Notice we didn’t say bankers. At Forcht Bank we value diverse and unique thinking that could help us serve our customers better. That’s exactly who we are. What other banks do you know that have an Ice Cream Machine to hand out free ice cream and 18 foot tall forks outside their locations?

While we opened our doors in 1985 offering traditional banking services, we soon realized we needed to deliver them in a nontraditional way. Financial services are a competitive industry, with over 5,000 banks and 5,300 credit unions. That’s a lot. We understand that we must differentiate ourselves by offering a unique combination of banking, consisting of exceptional customer service and with a twist of great digital banking tools to help our customers manage their basic needs.

This is part of our happier banking recipe. Another component is encouraging our bankers to exemplify our values daily.

We believe in:

• Giving back to our communities.
• Embracing change and evolution
• Building relationships based on trust and transparency
• Celebrating and embracing our diversity

Our commitment is to grow and train happier employees, providing them with the skills to deliver happier banking and create happier customers. This is how we create happier employees at Forcht Bank:

• Comprehensive benefits package to include:
• 401(k) Retirement Plan with up to 4% Company Match (fully vested from day
  1)
• Company Paid Life Insurance
• Minimum of 15 days of Paid Time Off (PTO) after 60-day introductory period
• Nine Paid Holidays, plus Birthday Leave and Community Service Leave
• Employee celebrations
• Professional recognition
• And more!

The Call Center Banker is responsible for providing efficient, professional, and quality front-line service to all Forcht Bank customers through the handling of various financial transactions by telephone. These responsibilities involve a wide range of duties related to customer accounts to include all paying and receiving functions.

• Must be able to work on a flexible schedule that at times may include early or late and regular weekend hours.
• Must be available on Saturdays. Work on every Saturday is not required.
• Certain positions in the Financial Services Sector (including Forcht Bank) are considered critical and/or essential to the infrastructure. Individuals occupying these positions, must be able to report to work as directed in the event of inclement weather, declared states of emergency, and/or pandemic conditions, under the discretion of Forcht Bank leadership.
• Must be able to attend new hire training and orientation in Lexington, KY or Somerset, KY Monday through Friday 9:00 am to 4:00 pm for a one-to-two-week period.
• Ability to travel to other locations as needed.

To perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

• Provide VIP service to all customers and staff.
• Assist customers with financial transactions.
• Cash checks within proper authorization levels and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
• Record transactions and issue computer-generated receipts.
• Place holds on accounts when appropriate.
• Sell or refer Bank services to customers and potential customers to include: DDA accounts;
  Savings Accounts;
  Certificates of Deposit;
  Individual Retirement Accounts; and, Safe Deposit Boxes.
• Participate in community and civic organizations.
• Maintain and balance cash drawer daily and possess ability to identify outages and correct.
• Issue cash advances on credit cards for customers with proper…