Patient Access Representative II-London, KY

Patient Access Representative II - London, KY (3:30p-12a)

Join to apply for the Patient Access Representative II role at Conifer Health Solutions
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Responsible for duties supporting departmental efficiencies, including scheduling, registration, patient pre‑admission and admission, reception, and discharge functions. Must obtain complete, accurate patient demographic information and employ proper, compliant patient liability collection techniques before, during and after the date of service.

• Greeting patients following Conifer Standards of Care, providing world‑class customer service, completing full patient registration at date of service, adhering to financial & cash control policies and procedures, thoroughly explaining and securing hospital & patient legal forms (e.g., Advance Directives, Conditions of Services, Consent for treatment, Important Message from Medicare, EMTALA). Scan protected health information, create and file patient information packets for upcoming hospital services.
  
  May also assist with scheduling diagnostic procedures and providing appointment instructions.
• Educating patients about financial liabilities and employing proper, compliant patient liability collection techniques before, during and after the date of service. Performing hospital cash reconciliation and secured payment entry in adherence to financial & cash control policies.
• Securing medical necessity checks/verification according to CMS, verifying insurance, benefits, coverage and eligibility, completing assigned registration financial clearance work lists, obtaining insurance authorizations for scheduled & unscheduled hospital services, and securing inpatient visit notifications to payors. May also assist with scheduling and coordinating post‑discharge care for patients.

• Minimum typing speed of 35 words per minute.
• Demonstrated working knowledge of PC, CRT, and printer.
• Knowledge of hospital environment functions and relationships preferred.
• Strong customer service skills and experience.
• Ability to work in a fast‑paced environment.
• Excellent oral and written communication skills.
• Understanding of third‑party payor requirements preferred.
• Understanding of compliance standards preferred.
• Ability to perform essential duties in at least two patient access service areas, including the Emergency Department.
• Ability to negotiate professionally to collect payment owed by patients or guarantors.
• Builds and maintains collaborative relationships with internal and external clients to improve communication, productivity, and accuracy.
• Interprets physician orders, medical terminology and insurance cards while maintaining Conifer standards of care.

• High School Diploma or GED required.
• 0–1 year in a customer service role.
• 0–1 year administrative experience in a medical facility, health insurance, or related area preferred.
• Some college coursework preferred.

• Must sit at a computer terminal for extended periods.
• Resolve physician office and patient issues amid high patient volumes.
• Occasionally lift/carry items up to 25 lbs.
• Frequent prolonged standing, sitting, and walking.
• Occasionally push a wheelchair to assist patients with mobility problems.

• Hospital administration setting.
• Can work in patient care locations that may expose staff to life‑threatening patient conditions.

• Must be available to work hours and days as needed based on departmental/system demands.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. Tenet makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause undue hardship. Tenet participates in the E‑Verify program.