Front Desk Supervisor

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Full Time Supervisor Hampton Inn London North, London, KY, US

10 days ago Requisition

Salary Range: $13.00 To $13.00 Hourly

Job Description:
Front Desk Supervisor

As the Front Desk Supervisor, you will assist the Hotel Manager in day-to-day property operations . Your primary mission is to ensure 100% guest satisfaction while resolving issues efficiently to drive property profitability and peak performance .

Serve as the primary point of contact for Guest Service issues, escalating to the General or Regional Manager as needed .

Promote and instill a 100% guest satisfaction objective among hourly associates .

Monitor in-house guest balances and monthly inventory of supplies .

Ensure all property purchases are within budget and made through approved vendors .

Act as a team lead for hourly staff across multiple departments .

Partner with the General Manager on staff selection, interviewing, and retention .

Provide training, coaching, and counseling to team members to ensure compliance with company standards and brand-specific training .

Foster a proactive team environment by sharing new ideas and keeping colleagues informed of guest status to avoid surprises .

Uphold and enforce all Sandpiper standards and policy compliance at the hotel level .

Hold team members accountable to company procedures and the employee handbook .

Cross-train on all staff member duties to provide coverage as requested .

Education: High school diploma or GED required . A Bachelor’s degree in Business, Marketing, or a related field is preferred .

Experience: 1+ years in a leadership role or human resources (experience in hospitality, retail, or food service is preferred) .

Technical

Skills:

Intermediate computer skills, including data access from the internet .

Core

Skills:

Proficient in English (reading, writing, speaking) with strong conflict management, negotiation, and sales skills .

Availability: Open availability to cover all shifts .

Endurance: Ability to sit, stand, and walk for up to 4 hours at a time .

Movement: Frequent reaching above/below shoulders; occasional bending, stooping, and squatting .

Lifting: Frequently lift 1–10 lbs; occasionally lift up to 100 lbs .

Environment: Works both indoors and outdoors . May occasionally use equipment such as motor vehicles, vacuum cleaners, and power tools .

Sandpiper Property Management, LLC is an Equal Opportunity Employer and a Drug-Free Workplace .