Title Engineer, Site Reliability Engineering

Position: Job Posting Title Engineer, Site Reliability Engineering
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge, and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.

It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America, and Asia Pacific.

We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.
** OUR PEOPLE:
** People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference.

Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and exciting opportunities for everyone to broaden and deepen their skills and expertise.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers
** ROLE PROFILE:
** Member of the LSEG Post Trade – Production Support Team within Swap Clear that handles the Level 2 support for primarily production and some of the other Non Production Envs. Provides specialised application support, configuration and maintenance of Linux, Control-M, Oracle, SQL, Murex Architecture, Murex MxML & Datamart Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster.

Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Enthusiasm to acquire business knowledge is required to be able to work with business teams during investigations. They need to be competent and proficient in the technologies used by the applications supported. Whilst full scale coding and technical development isn’t expected minor code changes and testing will be required.

Must be a self-motivated problem solver with the ability to prioritise workload among the team.
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* KEY RESPONSIBILITIES:

**** General Responsibilities
*** Able to step-up and support in all issues related to the Swap Clear platform from a technical and business perspective.
* Provide continuous improvements and automation to ensure the support function remains efficient and as secure and resilient as possible.
* Support of a critical element of the London financial infrastructure.
* Noticing anomalies in a running system before they become incidents
* Suggest solutions for longer term fixes for application bugs and small functionality enhancement requests
* Issue management and follow up with development and project team.
* Non-production batch run and monitoring in Control-M and issue resolution.
* Escalation and management of issues to resolution
* Liaise with infrastructure teams to manage Swap Clear environment – DB, Unix, MQ, Storage, portal, Networks, Control-M
* Issue tracking and analysis
* Release management and implementation
* Support BAs, tester, risk…