Customer Success Manager

👋 About Us

It's hard to build a reliable system. It's harder to make sure that what you've built is really reliable.

Synthesized is redefining software testing. Our platform automates test data, test cases, and test environments - empowering enterprise teams to ship faster, reduce compliance risks, and modernise QA at scale.

Our products are used by some of the world's leading organizations, such as Deutsche Bank
, UBS
, the European Commission
, and others.

We’re an ambitious VC-backed startup, having just gone through Series A with leading global investors including redalpine
, IQ Capital
, Seedcamp
, and Deutsche Bank
. We have ambitious growth plans, and we are so keen for you to join us on the journey.

We’re hiring a Customer Success Manager (CSM) to join our commercial team and play a critical role in ensuring our enterprise customers achieve maximum value from Synthesized.

This role is all about deepening relationships, driving adoption, and identifying growth opportunities with some of the world’s largest and most innovative enterprises. You’ll work closely with customers as a trusted advisor, helping them embed Synthesized into their workflows and scale usage across teams.

You’ll collaborate with our CEO, Sales, Partnerships, Product, and Engineering to ensure our customers are successful, and that their feedback shapes the future of our platform.

• Act as the primary point of contact for a portfolio of enterprise customers
• Drive adoption and ensure customers realise maximum value from Synthesized
• Identify and execute expansion opportunities (upsell and cross-sell)
• Own renewals and build strong, long-term relationships with senior decision-makers
• Collaborate with Product to channel customer insights into roadmap planning
• Track health metrics, report on account performance, and proactively mitigate risks

• 3+ years of experience in a customer-facing role (Customer Success, Account Management, or consultative post-sales) in SaaS or enterprise software
• Strong track record of building trusted customer relationships and driving account growth
• Comfortable working with technical buyers (Heads of Engineering, QA, Compliance, Data)
• Collaborative team player with a One Team mindset
• Skilled at consultative conversations and value-based positioning
• Highly organized with excellent communication and presentation skills
• Self-starter who thrives in fast-moving startup environments
• Passionate about solving complex enterprise problems with technology
• Familiarity with test data management, QA tooling, or Dev Ops is a strong plus
  

• Competitive salary & meaningful equity – so you share in our success
• 25 days annual leave + celebration days + your birthday off
• Work From Anywhere – up to 1 month per year, fully flexible
• Hybrid working – a mix of home and our London offices
• Learning & development budget – for coaching, courses, and conferences
• Private medical, dental & vision cover
• Regular team socials & offsites – connect, celebrate, and recharge
• A collaborative team – smart, ambitious, and supportive
• Generous family leave – because life outside of work matters too

We are committed to an inclusive and diverse workplace thesized is an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.