IT Desktop Support Specialist

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

We are currently seeking a proactive and experienced IT Desktop Support Specialist who can become an integral member of our team.

Responsibilities include:

• Technical support with Apple Mac’s and Windows based computers and servers
• Install operating systems, migrations, upgrades, etc.
• Install and maintain virtual machines
• Setup new or move existing computer hardware and software
• Troubleshoot user issues as they arise
• Knowledge of cybersecurity and response methods
• Run CAT6 cables where needed, and terminate
• Maintenance and updates on servers and workstations
• Active Directory updates for users
• Basic knowledge of camera systems and access control
• Identifying technical problems and resolving issues quickly.
• Administration of Microsoft Office 365
• Maintain product inventory and order supplies and equipment as needed
• Work with large format printers and print servers
• Basic knowledge of Caldera and Oris print software
• Basic knowledge of VoIP phones
• Basic knowledge of Mobile Device Management (MDM)
• Basic knowledge of PSA’s and RMM’s.
• Basic project management skills
• Work on time-sensitive tasks with hard deadlines.
• Role will have multiple duties or projects at once
• Organization skills are critical