Desktop Support Technician

Desktop Support Technician

TEKsystems IT Department is seeking a Field Services/ Desktop Support Technician to support end users in and around London, KY.

60% phone support, 40% desktop and network systems support.

Company vehicle provided (not for take‑home use).

• Hands‑on IT Support: hardware/software troubleshooting (1‑3 years of experience required)
• Experience troubleshooting user issues, including remote support – Windows 11, Outlook, O365, Exchange, Windows Server 2008/2012
• Customer Service and interpersonal skills – documented in reference checks
• Ability to think outside the box

• Receive a ticket through the ticketing system; accept and contact the end user, resolve remotely if possible, otherwise go to desk side.
• Work directly with end users to provide desktop support services: troubleshoot Internet Explorer & Exchange issues, password resets, scanning/printing, LAN connectivity.
• Hardware support: DELL desktops & laptops, Surface
  
  Pro3, DELL tablets.
• Software support: home‑grown applications.
• Server support: act as first line for London server team; provide instructions via phone.
• Knowledge of permissions, install desktops when needed, deploy and support upgrades.

Candidate will have experience with Microsoft Windows networks, workstation security, anti‑virus (McAfee), disk imaging tools, and web browsers. Ability to provide basic local troubleshooting to servers, switches, cabling and enterprise software applications.

Excellent customer service and communication skills essential. Must be a quick problem‑solver and an “out‑of‑the‑box” thinker.

Experience Level: Expert.

Contract position based out of London, KY.

Pay range: $19.00–$23.00/hr.

Benefits (subject to eligibility, elections and plan terms):

• Medical, dental & vision
• Critical illness, accident and hospital
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short‑term and long‑term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation or sick leave)

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.