Dialer Administrator

Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, Lend Direct® and Heights Finance. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance.

The Dialer Administrator is responsible for the day-to-day administration, configuration, and operational support of the organization’s enterprise outbound dialer platform. This role ensures dialing strategies and customer contact activities are reliable, secure, and compliant, and effectively support Collections, Customer Service, Sales, and other business functions. The position serves as the primary subject-matter expert for campaign configuration, dialing strategies, routing logic, data integration, reporting, and production support, working closely with business stakeholders, Technology, Compliance, Legal, Workforce Management, Contact Center Operations, and external vendors to ensure outbound communications are executed accurately and in accordance with regulatory and internal requirements.

• Administer and maintain the enterprise outbound dialer platform, including users, security roles, permissions, access controls, and platform settings.
• Build, configure, test, and deploy outbound campaigns, dialing strategies, routing rules, and queues using predictive, progressive, preview, and manual dialing methodologies based on business requirements.
• Maintain calling windows, time-zone controls, campaign priorities, pacing, retry logic, and contact rules.
• Manage campaign lists and validate data, segmentation, suppression criteria, and file accuracy prior to deployment; ensure required approvals are obtained through established change management processes.
• Ensure dialing campaigns are configured and executed in accordance with TCPA, FDCPA, and other applicable requirements, including controls for consent, contact frequency, Do Not Call requests, and suppression rules.
• Maintain accurate records of campaign configurations, approvals, controls, and system changes; support internal and external compliance audits and partner with Compliance and Legal to implement required changes.
• Monitor platform performance, campaign execution, system capacity, and data processing; investigate and resolve failed loads, dialing errors, routing issues, and integration failures.
• Work with platform providers and vendors to resolve technical issues; support incident management and root-cause analysis, and elevate significant issues to the appropriate Technology or business teams.
• Produce recurring operational and campaign performance reports and dashboards, monitoring key metrics such as contact rate, right-party contact rate, abandonment rate, agent occupancy, penetration rate, and conversion or resolution rate.
• Analyze campaign performance and operational trends to recommend improvements to dialing strategies, pacing, routing, contact strategies, and automation.
• Support platform upgrades, releases, new functionality, integrations, and user acceptance testing; maintain accurate platform configuration and operating documentation.
• Participate in production support and after-hours escalation processes as required.
• Complete additional duties and projects assigned by leadership.

• Bachelor's degree in…