O2C​/Accounts Receivable Lead, Credit Control

Overview

Own cash collection activity across the UK business, proactively following up overdue balances. Monitor aged debtors, identify risks, and drive timely resolution. Escalate high‑risk or long‑outstanding balances appropriately, applying sound judgement. Contribute to weekly cashflow forecasting by providing insight into expected receipts, risks, and timing issues. Partner with Finance Business Partners to understand cash movements and billing drivers. Ensure invoices and credit notes are raised accurately and on a timely basis.

Retain hands‑on involvement in billing where required, particularly at peak periods or month‑end. Oversee accrued revenue balances, challenging delays and addressing root causes of unbilled income. Support month‑end close and provide input into the annual audit process. Own the closed‑won‑to‑cash workflow for the UK business. Approve client wins prior to billing, ensuring contracts and supporting documentation are complete and policy‑compliant.

Follow up on and resolve exceptions to policy, escalating where appropriate. Work closely with client teams to ensure effective handovers from win approval to billing. Act as the primary UK point of contact for order‑to‑cash matters. Build strong, trusted relationships with client and finance teams. Support and guide teams on policy requirements, expected evidence, and good closed‑won‑to‑cash practice. Resolve escalated billing and AR queries constructively, balancing control with commercial pragmatism.

Maintain oversight of closed‑won‑to‑cash and AR controls across UK teams. Embed consistent ways of working and clear accountability. Track and report key billing, AR, and cash performance indicators. Identify and implement opportunities to strengthen controls, improve efficiency, and increase automation. Line manage the Senior Finance Assistant, providing oversight, coaching, and development support. Ensure appropriate task allocation, review, and resilience within the AR process.

• 5+ years’ experience in Accounts Receivable, Credit Control, or Order‑to‑Cash in a B2B professional services, media or SAAS environment.
• Hands‑on experience of invoicing, cash collection, and aged debt management.
• Experience working with sales and/or delivery teams on contract‑to‑cash or closed‑won handovers is desirable.
• Exposure to process improvement or standardisation within finance operations is a plus.
• Strong Excel skills (e.g. pivot tables, lookups).
• Confident working with finance systems and a CRM (ideally Salesforce).
• Experience producing AR ageing, cash forecasts, and management reporting.
• Working knowledge of invoicing and VAT requirements preferred.
• Strong judgement with a commercial mindset.
• Confidence to challenge overdue debt, exceptions, and unbilled revenue.
• Hands‑on and delivery‑focused while maintaining oversight.
• Collaborative and able to build trust across functions.
• Clear, constructive communicator.
• Detail‑oriented, proactive, and outcome‑focused.