Order-To-Cash Process Lead

Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN
with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

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Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are  2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars:
People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About

The Role Knight Frank is seeking an Order to Cash (O2C) Process Lead to join their Head Office in 55 Baker Street.

The Order to Cash (O2C) Process Lead will drive operational process excellence across our end-to-end revenue cycle for the UK business within a large, complex commercial real estate environment. As well as managing and developing a small team, responsibilities range from executing day to day process transactions through to being accountable to optimise billing, collections, cash application, and credit management processes across a diverse portfolio of customers.

You will work closely across Finance and the Broader business teams across Residential, Commercial, International and Business Services to build strong working relationships that ultimately focuses on enhances cash flow, strengthens controls, and delivers best-in-class service to both internal and external stakeholders.

This role acts as a single point of accountability for O2C, key focus is to drive end-to-end accountability for the full revenue cycle, from contracting to invoice to cash realisation, supporting improved working capital performance, driving results, process governance, efficiency and reporting performance.

Key Responsibilities:

Process Leadership & Optimisation Own and continuously improve the end-to-end O2C process (lease billing, service charge recovery, debtor management, cash application, dispute resolution)
Identify and implement process improvements, automation opportunities, and standardisation across regions and asset classes

Establish KPIs and dashboards to monitor performance and own process efficiency opportunities

Lead system enhancements and transformation in initiatives to aspire best-in-class processing.

Cash & Working Capital Management Drive improvements in cash collection, debtor days (DSO), and cash forecasting accuracy

Oversee credit control strategies and ensure effective escalation of aged debt Partner with business leads to improve client payment performance.

Proactively manage, control and reduce unallocated debt Managing timely processing of sales invoices and credit notes through to cash allocation when required.

Leadership of the Accounting Function Lead, develop and motivate a high-performing team…