Senior Credit Controller FTC 12 months

About the company

At Fora, we’re reimagining what the workplace can be.

We create inspiring, design-led spaces that blend hospitality, community, and wellbeing-so people can work productively, creatively, and happily.

From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.

Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and work spaces that empower people to work in their own unique way.

At Fora, we’re not just shaping workplaces—we’re shaping the future of work.

We're looking for a Senior Credit Controller who can take ownership of complex collections, support debt reduction across a high-volume customer portfolio, and build strong relationships with both clients and internal stakeholders.

As our finance function continues to evolve, this role goes beyond traditional credit control. You'll play a key role in process improvement, automation initiatives, reporting, and stakeholder management, helping us drive efficiency while maintaining excellent customer outcomes.

This role is 4 days in the office and 1 day WFA.

You’ll play a key role within our Credit Control team, supporting the Credit Control Supervisor while taking ownership of complex debt management activities across a multi-site customer portfolio. This is a hands‑on role that combines collections, cash allocation oversight, reporting, stakeholder engagement, and continuous improvement.

The role is about more than chasing debt. You’ll be:

• Managing complex collections and debt escalations across a high-volume customer portfolio
• Supporting cash allocation activities and ensuring accounts are accurately reconciled
• Building strong relationships with Operations, Finance, Billing, Treasury, and external clients
• Preparing key reporting and helping drive insight across the Credit Control function
• Championing automation and process improvement initiatives
• Mentoring junior team members and sharing best practice across the team
• Supporting wider finance transformation projects and new ways of working

• Proactively manage overdue accounts and drive debt recovery across your portfolio
• Work closely with the Credit Control Supervisor on escalated and complex cases
• Arrange and monitor payment plans while balancing customer relationships with cash recovery
• Act as a key point of contact for internal and external queries relating to outstanding debt
• Support collection activities while maintaining a strong commercial focus

• Oversee daily bank checks and support accurate cash allocation
• Investigate and resolve unallocated payments in partnership with Treasury
• Prepare and maintain monthly management agreement reports and credit balance reporting
• Support reporting, analysis, and performance tracking across the Credit Control function
• Ensure data accuracy and provide insight into emerging risks and trends

• Build strong relationships with colleagues across Operations, Finance, Billing, Treasury, and Sales
• Work collaboratively with teams across the business to resolve customer account issues
• Provide regular updates on debt performance, payment issues, and escalations
• Deliver a professional and customer-focused approach when handling sensitive situations

• Support finance transformation initiatives and continuous improvement projects
• Identify opportunities to improve processes, controls, and efficiencies
• Champion automation across Credit Control activities, including dunning processes
• Maintain process documentation and help embed best practice across the team
• Work with stakeholders to improve data quality and reporting accuracy

• Mentor and support junior Credit Controllers
• Share knowledge and help develop team capability
• Conduct regular knowledge sharing and provide support where required
• Provide cover and support for senior members of the team when needed

• Assist…