Credit Controller

Credit Controller

Cromwell Hospital (High Street Kensington Offices)

FTC 12 months

Full time (37.5 hours)

Hybrid working (2 days in the office)

Advert closes:
Wednesday 9th September 2026

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world.

Credit Controller

Cromwell Hospital (High Street Kensington Offices)

FTC 12 months

Full time (37.5 hours)

Hybrid working (2 days in the office)

Salary: £29,000 per annum

Advert closes:
Wednesday 9th September 2026

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world.

At Cromwell Hospital, our Finance team plays an important role in supporting the delivery of outstanding healthcare. By ensuring payments are managed efficiently and customer accounts are handled with care, we help keep services running smoothly for patients and healthcare professionals alike.

As a Credit Control Officer
, you’ll be responsible for managing customer accounts, reducing outstanding debt and supporting positive customer outcomes. You’ll work closely with patients, customers and colleagues across the business to resolve account queries, encourage timely payments and help maintain strong financial controls.

This is a great opportunity for someone who enjoys building relationships, solving problems and delivering excellent customer service in a fast‑paced healthcare environment.

• Manage a portfolio of customer accounts, focusing on reducing outstanding balances and resolving aged debt.
• Build strong relationships with customers and key contacts to support timely payment of invoices.
• Contact customers by phone, email and letter regarding overdue accounts.
• Respond to customer and patient account queries in a professional and supportive way.
• Investigate and help resolve account disputes by working closely with internal departments.
• Prepare accounts for referral to collection agencies or legal representatives when required.
• Provide regular updates and reporting on account status and debt recovery activity.
• Work with customers to minimise unallocated cash and payment discrepancies.
• Support continuous improvement of credit control processes and reporting.
• Build effective relationships with colleagues across Finance and the wider business.
• Support additional projects and activities within the Billing and Credit Control team when required.

• Previous experience in credit control is required – please ensure this is listed on your application.
• Experience with in a hospital or clinic credit control environment would be advantageous
• Strong communication skills and confidence speaking with a range of customers and stakeholders.
• Experience managing account queries and resolving issues professionally.
• Good analytical skills and the ability to investigate discrepancies and identify solutions.
• Strong organisational skills and the ability to manage deadlines effectively.
• Experience using Microsoft Excel, Word and Outlook.
• A high level of accuracy and attention to detail.
• The ability to work independently and prioritise workload effectively.
• A positive, flexible and customer-focused approach.
• Experience using healthcare finance systems would be beneficial but is not essential.

Joining Bupa in this role you will receive the following benefits and more:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday per year, pro…